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Job Title:  Customer Service Manager

Location: 

Woodstock, NY, US, 12498

Business Unit:  Rotron PDT
Posting Date:  Dec 4, 2025
Job Description: 
As the Customer Service Manager for the AMETEK Rotron business, you will lead and develop the Customer Service team by introducing strategies and processes that ensure the business meets customer needs and builds a reputation for exceptional service. In this role, you’ll manage and support the team while maintaining strong relationships with key customers and territories. Driving service excellence will be a priority as you improve communication and continuously seek ways to enhance the customer experience. A proactive, customer-focused approach and strong work ethic are essential. You’ll collaborate effectively in a team environment, multitask in a fast-paced setting, and maintain professionalism under pressure. Problem-solving will require creativity and initiative, along with strong verbal and written communication skills and proficiency in MS Office products.

 

How you will make an impact

  • Lead, coach, and inspire the Customer Service team to achieve high levels of performance and engagement; lead team recruitment efforts and support career development
  • Design, implement, and monitor performance metrics across all areas of team responsibility to ensure accountability and excellence; ensure timely and high-quality completion of all team tasks and deliverables
  • Ensure compliance with U.S. Export Regulations
  • Oversee quoting, purchase order review, order entry and maintenance, customer portal management, and issue resolution
  • Collaborate with Sales to align customer service efforts with company goals and customer expectations
  • Develop and optimize processes that drive efficiency, responsiveness, and continuous improvement
  • Build and maintain strong relationships with key customers and territories, ensuring proactive support and satisfaction; build and maintain key relationships internally and externally, ensuring compliance with contractual obligations and effective communication
  • Develop and execute a comprehensive customer service strategy, including clear policies, procedures, and customer feedback/complaint mechanisms; implement tools and measures to assess customer satisfaction and identify opportunities for service enhancement
  • Identify potential issues early and apply creative, practical solutions to resolve them efficiently
  • Champion a culture of service excellence through clear communication and effective problem-solving
  • Investigate and resolve complex or long-standing customer issues with professionalism and urgency; manage escalated customer complaints through to resolution, ensuring customer confidence and satisfaction


What You Will Bring to the Team

  • Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)
  • 3–5 years of management experience in a manufacturing environment
  • Strong verbal and written communication skills
  • Proven team player with strong communication and interpersonal skills
  • Proactive, self-starting attitude with a strong focus on customer needs and service quality
  • Well-developed problem-solving and organizational abilities
  • Self-directed and able to effectively engage with all levels of the organization
  • Ability to perform under pressure, manage multiple tasks, and meet deadlines
  • Strong computer skills, including proficiency in Word, Excel, and PowerPoint; Oracle experience highly preferred

 

Physical Requirements

  • Ability to sit or stand for extended periods during meetings, computer work, and facility walkthroughs
  • Occasional walking through production areas, which may involve exposure to noise, dust, or temperature variations
  • Ability to lift up to 20 pounds occasionally (e.g., moving files, office supplies, or training materials)
  • Manual dexterity for computer use, writing, and handling documents
  • Visual and auditory ability to observe and communicate effectively in both office and manufacturing environments
  • May require occasional bending, reaching, or climbing stairs within the facility

 

 

#LI-TLS

Compensation

Employee Type:  Salaried
Salary Minimum:  $115,000
Salary Maximum:  $150,000
Incentive:  No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting.  The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.


Nearest Major Market: Kingston

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