Job Title:  Inside Sales Representative

Job Summary:

The Inside Sales Representative is an excellent introductory or career role for Commercial or Technically minded professionals looking to launch or continue a career in manufacturing.  The position balances customer and business needs by evaluating and responding to customer requests in coordination with factory operations and the field sales team.  You will specialize in understanding the technical aspects of our products and explain them to current and potential customers.

Key Responsibilities:

• Process customer requests for quotes using costs and gross margin targets.
• Provide product support to customers with assistance from Engineering, Quality and Operations
• Manage quote follow-up, customer account review, and business development opportunities.
• Understand the customer’s and prospect’s problems and challenges and develop solutions to meet their needs.
• Negotiate price, terms, and conditions within a delegated level of authority.
• Process and manage purchase orders.
• Manage RMA requests in accordance with defined processes.
• Ensure timely communication with customers via email or phone or indirectly via internal quality/engineering departments.
• Monitor to ensure compliance within defined import/export regulations.
• Assist with technical questions and technical demonstrations internally and externally.
• Maintain records in compliance with company policies.

Qualifications:

• Bachelor’s degree (technical degrees preferred) 
• Ability to communicate professionally (written and verbal)
• Highly developed personal organization and time management skills
• Ability to balance shifting priorities.
• Understanding of technical specifications or technical products.
• Willingness to contribute to group meetings.
• Intermediate to advanced computer skills (MS Office applications)
• Experience using ERP and CRM systems (preferred)
• For purposes of ITAR regulations, candidates must be US citizen or permanent resident of the US.
• Commercial experience with Government Contracts or Defense market (preferred)