Job Title:  Equipment & Technical Support Specialist

Equipment and Technical Support Specialist Equipment management in support of Demo and loaner cameras. Customer/technical support for Vision Research sales and cross-functional departments to ensure customer satisfaction and profitability. Support for aftermarket sales opportunities as well as supporting proactive campaigns to existing customers with technical support and the management of Rental and Demo gear.

Specific Duties and Responsibilities:

• Sales channel and customer support activities.
• Work collectively with team members to support service initiatives and improvements thru projects and assignments.
• Demo and loaner/rental inventory management and logistics

Required knowledge and skills:

• Must have excellent communication skills and able to represent the Vision Research brands in aprofessional and support manner with customers.
• 3+ years’ experience in a role that is externally focused with end users and key customers supporting highly technical clients in a multi-tiered channel.
• Proficient with Service Cloud and ERP
• Must be able to effectively present and communicate information to customers in a professionaland informative manner while managing expectations.
• Must be customer focused and supportive of business growth.
• Must possess strong organizational skills.
• Able to multi-task and handle the responsibilities in an environment with changing priorities with the ability to take on projects and manage and execute them to help develop the Service and support organization in a successful and positive manner.

Education

• BS/BA or equivalent.

Vision Research is a leading manufacturer of high-speed digital imaging systems that are indispensable across a wide variety of applications. The company designs and manufactures the most comprehensive range of digital high-speed cameras available today, all of which deliver unsurpassed light sensitivity, image resolution, acquisition speed, and image quality. http://phantomhighspeed.com