Job Title: Field Service Engineer - West Coast US
Virtual, US, 99999
Reporting to the Field Service Supervisor, the Field Service Engineer is responsible for providing expert troubleshooting, diagnostics, repairs, and maintenance to ensure the optimal performance of advanced analytical systems. This role also plays a critical part in supporting customers remotely, performing installations, delivering user training, and building strong customer relationships to drive satisfaction and loyalty.
Key Responsibilities
Technical Service & On-Site Support
- Perform diagnostic analysis, troubleshooting, and on-site repair of microanalysis instruments.
- Conduct routine preventive maintenance to ensure optimal system performance.
- Perform system installations, including pre-delivery site inspections to confirm customer readiness.
- Train instrument users on system operation, maintenance procedures, and best practices.
Customer Support & Relationship Management
- Provide remote technical support to resolve customer issues efficiently.
- Promote products and services by identifying opportunities to enhance customer experience and system performance.
- Develop and maintain strong professional relationships with customers, serving as a trusted technical partner.
- Ensure a high level of customer satisfaction through responsive and effective service delivery.
Inventory & Administrative Responsibilities
- Manage spare parts inventory and adapt stock levels to meet customer needs effectively.
- Complete all required service documentation, including:
- Intervention reports
- Site visit reports
- Expense reports
- Other service-related administrative documentation
Safety & Compliance
- Follow all customer site safety requirements and protocols during service visits.
- Adhere to internal and external compliance procedures and standards related to technical service and field operations.
Continuous Learning & Development
- Maintain current technical knowledge of system hardware, software, and product updates.
- Participate in training programs to enhance technical expertise and interpersonal skills.
Requirements
Education & Experience
- Bachelor's degree in Engineering (Electrical, Mechanical, or a related field) or an equivalent technical certification.
- Minimum of 3 years of experience in a field service or technical support role, preferably supporting analytical instruments or other high-tech equipment.
Technical Skills
- Technical degree or certification.
- Proven field service experience.
- Proficiency in the use of hand tools and electrical diagnostic equipment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent computer skills.
Professional Skills
- Strong verbal, telephone, and written communication skills.
- Ability to work effectively in a team environment.
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and cost efficiency.
- Ability to identify appropriate AI use cases and critically evaluate AI-generated outputs.
Travel & Mobility
- Valid driver's license and passport.
- Willingness to travel extensively, both regionally and globally, based on customer needs (approximately 70%).
Working Environment
- Customer-facing field service role supporting advanced analytical and microanalysis systems.
- Significant regional and international travel required to support installations, maintenance, repairs, and customer training activities.
About the Business Unit
CAMECA is a world leader in the design and manufacture of scientific instruments for elemental and isotopic microanalysis. CAMECA is a business unit of AMETEK, Inc., with offices located in Paris, France, and Madison, WI. CAMECA is committed to continuously broadening our product offerings and expanding the range of applications each instrument and technique can address through sustained, long-term R&D investments and close collaborations with leading academic research units. Today, our products serve a broad range of laboratory and process control applications in end markets that include semiconductor, nanoscience, environment, geology, nuclear, and material sciences.
For more information, visit www.ametek.com/ and www.cameca.com/