Job Title: Field Service Engineer
Virtual, US, 99999
The Field Service Engineer is responsible for providing on-site service and support across Gatan's full product portfolio. This includes installation, repair, maintenance, troubleshooting, and customer training for SEM and TEM products. Preference will be given to candidates with a strong background in microscopy.
Key Responsibilities
Customer Service & Field Support
- Perform on-site installation, commissioning, service, and maintenance of Gatan products.
- Provide customer support, including limited telephone troubleshooting and assistance.
- Configure hardware and software systems to ensure optimal performance.
- Deliver customer training and technical instruction on product operation and best practices.
Technical Troubleshooting & Repair
- Diagnose and troubleshoot electronic, vacuum, mechanical, and software-related system issues.
- Isolate system faults to the component level and perform required repairs.
- Read and interpret electrical schematics and technical diagrams through the component level.
- Verify that repaired systems meet all operating specifications before returning equipment to service.
Documentation & Administrative Support
- Prepare detailed service reports documenting work performed and system status.
- Complete billing, warranty, and other required service documentation accurately and in a timely manner.
Continuous Improvement & Product Feedback
- Identify opportunities for product enhancements and propose design improvements based on field experience.
- Share technical findings and customer feedback to support ongoing product development efforts.
Requirements
Technical Qualifications
- Bachelor's degree in Electronics, Physics, Materials Science, or an equivalent field.
- Ability to read and interpret electrical schematics and technical diagrams.
- Experience troubleshooting and repairing complex electronic, vacuum, and mechanical systems.
- Strong ability to train and teach technical information to users.
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
Professional Skills
- Self-starter with the ability to work independently and with minimal supervision in remote or isolated environments.
- Strong sense of ownership with an enthusiastic, innovative, and customer-focused approach to problem solving.
- Ability to address complex learning and development challenges while effectively communicating highly technical information.
- Ability to build and maintain relationships with individuals at all organizational levels.
- Strong verbal and written communication skills in English.
- Willingness and ability to travel frequently.
Preferred Qualifications
- Experience servicing complex laboratory equipment and systems, including:
- Electron microscopes (TEM/SEM)
- Sample preparation equipment
- Semiconductor equipment
- Medical equipment
- Other comparable technical systems
Working Environment
- Field-based role supporting customer sites.
- Extensive travel required, up to 80%.
- Work involves installation, maintenance, repair, troubleshooting, and customer training activities across multiple locations.
About the Business Unit
Gatan is an AMETEK business unit and the world’s leading manufacturer of instrumentation and software for electron microscopy. Its technologies help scientists and researchers explore materials and biological structures at the nanoscale, enabling discoveries in semiconductors, advanced materials, life sciences, and energy research.
Founded in 1964 and headquartered in Pleasanton, California, and with offices and service teams around the world, Gatan combines a long history of innovation with a collaborative, customer-focused culture. Its solutions are trusted by leading research institutions, universities, and technology companies to advance scientific breakthroughs and solve complex global challenges.
For more information, visit www.ametek.com/ and www.gatan.com/