Job Title:  Field Service Engineer (Indianapolis - IN, Louisville - KY, or Cincinnati - OH)

Job Summary:

We are seeking a driven and customer-focused Field Service Engineer to provide expert on-site calibration, certification, repair, and qualification services for Brookfield laboratory instruments and accessories. This role is ideal for individuals who enjoy travel, excel in technical problem-solving, and are passionate about delivering exceptional customer service.

Key Responsibilities: 

Technical Service & Support

• Perform on-site calibration, repair, and preventive maintenance of Brookfield laboratory instruments.
• Execute IQ/OQ/PQ protocols in collaboration with sales engineers.
• Interpret service instructions and blueprints; contribute to documentation improvements.

Customer Engagement & Sales Enablement

• Proactively schedule and manage weekly service visits (targeting 2–3 per week).
• Educate customers on Brookfield instrumentation and recommend solutions to enhance testing capabilities.
• Identify and pursue upselling opportunities for products and services.
• Promote Brookfield Viscosity Standard Fluids for accurate calibration and optimal performance.
• Train users on proper operation, maintenance, and sensitivity care of Brookfield equipment.

Operational Excellence

• Submit trip expenses within 7 days of completion.
• Complete service tickets and technical reports with accuracy and professionalism.
• Maintain clear communication with the Production Manager and internal teams.
• Adhere to all safety protocols and use appropriate PPE.

Additional Duties

• Support training initiatives for Brookfield export dealer personnel.
• Participate in cross-functional collaboration and continuous improvement efforts.
• Travel extensively across the Central U.S., with occasional travel to other regions and internationally.

Qualifications: 

• Based in: Indianapolis - IN, Louisville - KY, or Cincinnati - OH 
• Valid driver’s license and ability to lift 50 lbs or more.
• Willingness to travel extensively and work independently.
• Ability to read and interpret blueprints and technical instructions.
• Strong organizational skills to manage multiple customer engagements weekly.
• Excellent interpersonal, written, and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Experience in technical documentation, customer training, and service team instruction.
• Solid understanding of AC/DC power electronics and laboratory instrumentation is preferred.