Job Title:  IT Support Technician

Position Summary:

The IT Support Technician position is primarily responsible for supporting the Information Technology infrastructure for the manufacturing sites in the Midwest Region.

Essential Duties and Responsibilities:

• Installs and supports server and desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, data archive).
• Monitoring and maintaining computer systems and networks.
• Responding in a timely manner to service issues and requests.
• Providing technical support across the company (this may be in person or over the phone).
• Setting up accounts for new users and terminating accounts as well.
• Testing new technology as applicable.
• Managing employee and vendor badge program.
• Ensure the IT systems infrastructure and connectivity is maintained to systems hosted elsewhere.
• Keep all systems compliant with Ametek security standards for Microsoft updates, AntiVirus (Crowdstrike) , etc.
• Provide support for the Servers (Windows 2016 and 2012), PCs (primarily Windows 10), PC applications and Printers throughout the facilities.
• Install and configure Company approved software (Office 365,  Smarteam, or other internal business programs).
• Work with local and wide area network (TCP/IP, DNS, WINS, etc.), wireless/RF devices, Aruba.
• Keep all network ports NAC compliant
• Ensure maximum local system availability and remote connectivity.
• Identify and diagnose software/hardware issues, provide options, recommendations and troubleshooting.
• May require working off hours as business needs arise.
• Maintain/enforce the IT Security Policies and procedures.
• Develop key relationships with users and develop an understanding of key business processes.
• On occasion and prior to holidays due to business priorities, overtime may be required. At times, work hours may need to be adjusted depending on the needs of the business and backup covering for vacations etc.
• Uses equipment and materials properly.
• Reports potentially unsafe conditions.
• Other duties as assigned.

Education:

• Associate’s degree in computer science or a related field.
• Bachelor’s degree preferred.

Experience:

• 5+ years of IT experience in Windows desktop support.
• Knowledge of Desktop applications including MS Office and Lotus Notes.
• Experience in the support of other desktop technologies including printers and scanners.
• Ability to troubleshoot basic network issues and escalate as needed. 

Qualifications:

• Excellent communication skills, both written and oral.
• Excellent problem-solving skills.
• Solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Proven business partnership skills with the demonstrated ability to work in a matrixed organizational environment.
• Must be able to manage a variety of concurrent tasks and prioritize work to meet the growing demands of the business.
• Ability to work well under pressure, multitask and meet deadlines.
• Ability to handle confidential information in a discreet, professional manner.
• Work hours must be flexible, and Overtime maybe required on an as needed basis.

Typical Working Conditions:

• Work will be conducted mostly indoors whether in an office type environment or in a “shop” type environment.
• Exposure to heat or cold will mostly be limited to when walking from one building to another or if bay doors have been open to allow for shipping and receiving activities. The use of PPE such as safety glasses and safety toed shoes are required in designated working areas.

Essential Physical Tasks:

Must be performed with or without reasonable accommodation.

While performing the duties of this job, the employee is regularly required to walk and talk or hear. The employee will frequently be required to sit, walk and stand; use hands to handle or feel; and reach with hands and arms.  The employee may regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds including the use of pneumatic and manual lifting devices.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Other

• Due to contracts with the United States Government, the candidate must be either a US Citizen or Green card holder
• Travel:  0%
• Relocation is not available for this position
• Must be able to proficiently read, write and speak English.