Job Title:  IT Specialist - Infrastructure and Navision

Main Duties / Responsibilities

• Responsible for project management, automation initiatives, and system development tasks, primarily supporting executive stakeholders in North Asia (South Korea and Japan), along with other duties as assigned by the supervisor.
• Installs and maintains operating systems and third-party applications.
• Maintain data storage, availability and backup integrity for ERP System and File server.
• Coordinates with IT team from various sites to improve overall support and efficiency.
• Evaluates vendor products in terms of company needs to ensure that appropriate and relevant products are obtained while maintaining cost effectiveness and company efficiency.
• Interacts with end users to determine software and hardware needs in an effort to provide support in a timely manner.
• Managing of user accounts on company servers and runs necessary system update to ensure that company systems are secure.
• Remote support, troubleshooting and fault finding for remote office.
• IT software and hardware inventory tracking to ensure compliance with company IT policy
• Collaborate with Corporate IT team to enforce cybersecurity controls. Assist in training and awareness programs for cybersecurity hygiene for users.
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
• Performing business network integration on domain migration, email migration and infrastructure integration.
• Provide flexible work hours to meet the demand of the IT department.
• Provide business analysis in improving of Navision ERP process to meet the business needs.
• Provide support and development on Navision ERP based on requirement.
• Responsible for project management, automation initiatives, and other system development-related tasks, as well as any other duties as assigned by the supervisor.
• Undertake any other responsibilities or tasks as assigned by the reporting manager or Country manager to support departmental objectives.

REQUIREMENTS

• Diploma or Degree in Computer Science
• Strong knowledge and experience in Microsoft Dynamic NAV
• A quick learner, easy going, organized self-motivated, inquisitive, problem-solver with strong written and verbal communication skills
• Strong customer service orientation
• A team player with an aptitude to use initiative whilst complying with standards & procedures
• Able to write and verbal communication in English is a must.

Essential Experience & Technical Knowledge

• Experience in of MS Windows Server, Active Directory and Office365
• Good understanding on the Networking, VPN and DNS/DHCP services
• Knowledge of firewall, security and storage technologies
• Strong working experience with Microsoft Windows Server, MS SQL and Navision ERP system would be a definite plus