Job Title:  Quality Investigations Engineer

Scope of Role:

Management of investigations of products returned from customers for repair and products failing during the internal manufacturing processes.

Main Duties/Responsibilities

· Organise repairs and returns upon receipt

· Maintain returns database

· Identify and confirm fault types (mechanical and electrical)

· Perform routine high volume assessments for overhauls by unit strip down using visual (microscopic) inspection techniques

· Support investigations into internal product failures using electrical and mechanical test equipment

· Document overhaul and repair instructions incorporating EASA Part 145 requirements

· Administration of all investigation documentation ensuring traceability is retained at all times

· Customer facing, supporting both onsite and external visits

· Producing investigation reports for the customer and supporting the production of 8D responses

· Support FRACAS process

Other Responsibilities/Non-essential Functions

· Take part in Internal audits and action any issues raised for areas of responsibility

· Undertake training that is identified as a requirement of the role as identified by the role Manager.

· Undertake all other reasonable requests that are made by the role manager/acting manager or Directors.

· At times of reduced department staff attendance there will be a need to be flexible and provide support outside of the normal tasks of the job to ensure customer satisfaction.

· On occasion you maybe required to take on ad hoc duties which includes, but is not limited to training, department associated tasks and brief secondment to other departments.

Limits of Fiscal/Management Authority

· Delegated responsibility for engineering change control (quality)

· Sign off purchase orders in line with the financial guidelines

· Not permitted to change Business Management processes, procedures and guidelines without formal approval but expected to make recommendations.

Standard Company Responsibilities

· Take responsibility for understanding the Business Management System and how it is applied to the role.

· Adhere to Health and Safety requirements at all times.

· There is a responsibility on all employees to bring to the attention of their manager any issues that could potentially affect the business, regardless of how small they may seem at the time.

· All duties within this job description should be carried out in line with any Company policies and procedures in place at the time and in line with any requirements set out in the Business Management System.