Job Title:  IT Administrator (m/f/d)

Key responsibilities:

• Manage and resolve day-to-day IT support requests.
• Oversee the helpdesk system, prioritizing and assigning tickets.
• Provide technical support for hardware and software issues.
• Administer and maintain servers, networks, and storage systems.
• Perform regular updates, backups, and patch management.
• Monitor system performance and implement optimizations.
• Create and maintain IT documentation, including user guides and policy documents.
• Assist in onboarding new employees with IT setup and initial training.
• Track and manage IT assets, including hardware and software licenses.
• Coordinate procurement and disposal of IT equipment.
• Assist in implementing and monitoring IT security measures.
• Support compliance audits and documentation.
• Ensure proper access controls are in place and monitored.
• Coordinate and support IT projects, such as upgrades and new system implementations.
• Assist in managing relationships with IT vendors and service providers.
• Track and manage IT contracts, ensuring timely renewals and negotiations.

Requirements:

• Strong technical knowledge of IT systems, networks, and software.
• Excellent problem-solving and analytical skills.
• Proficient in system administration and IT support best practices.
• Strong organizational and documentation skills.
• Ability to manage multiple tasks and projects simultaneously.
• Excellent communication and interpersonal skills.
• Customer-focused mindset with a drive for efficiency and continuous improvement.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 3-5 years of experience in IT support and system administration.
• Experience with IT asset management and helpdesk operations.
• Familiarity with IT security measures and compliance requirements.
• Experience in project coordination and vendor management.