Job Title:  Customer Service Representative I

The Technical Customer Service Representative is the primary point of contact for customers contacting AMETEK Sensors, Test & Calibration by phone or email. This role delivers timely customer support, order management, and technical product assistance while partnering with Sales, Manufacturing, and other internal teams to ensure a positive customer experience.

• Respond to inbound customer calls and emails within 24 hours, minimizing voicemail and ensuring timely resolution
• Resolve customer inquiries related to pricing, order status, lead times, inventory availability, tracking, and documentation
• Provide technical and application support by delivering accurate product information, datasheets, manuals, drawings, and compliance certificates
• Enter, maintain, and manage sales orders, customer records, and serial numbers in Oracle and Salesforce
• Review customer purchase orders for accuracy, commercial requirements, and compliance with terms and conditions
• Acknowledge orders, coordinate ship dates with manufacturing, and monitor order progress, including expedited requests
• Proactively communicate with customers regarding order delays, expediting options, and status changes
• Triage and coordinate resolution of customer issues involving pricing, quality, shipping, and service
• Connect end users with appropriate regional distributors, sales representatives, and eCommerce channels
• Maintain accurate digital records of orders, acknowledgments, certificates, and related documentation
• Log customer and sales interactions in Salesforce and route qualified leads to the Sales team
• Ensure compliance with AMETEK policies, procedures and export regulations
• Perform additional duties as assigned

Position Requirements:

• Completed secondary education (high school diploma) required; Associate or Bachelor’s degree from a college or technical school preferred
• 1–3 years of customer service or order management experience
• Strong written and verbal communication skills in English
• Customer focused mindset with enthusiasm for learning technical products and applications
• Self-motivated, well organized, and able to work independently with minimal supervision
• Proficiency in Microsoft Office applications (Word, Excel, Teams; Copilot preferred)
• Experience using ERP or MRP systems preferred (Oracle strongly preferred)
• Experience in using CRM software preferred (Salesforce strongly preferred)
• Familiarity with technical documentation or drawings preferred
• Previous experience in a manufacturing or industrial environment preferred
• Self-driven, detail-oriented, and comfortable working independently in a global matrix organization

#CareForTomorrow
At AMETEK STC we believe in building a sustainable future for our customers, colleagues, suppliers, and the communities in which we operate. We take an active role in promoting real change, by contributing to a healthy, fair, and sustainable society in many of the countries our facilities are located. We call it #CareForTomorrow!