Job Title:  Applications Engineer

Ametek STC is strengthening its global technical support organization and is looking for a highly skilled and dedicated Application Specialist to join our team in Serbia. This role is critical to supporting our continued growth, as customer demand for advanced technical dialogue is increasing across key product areas.

The Application Specialist will serve as a central technical expert supporting customers, distributors, and internal stakeholders worldwide. Examples of focus areas include special inserts for Jofra temperature calibrators, technical inquiries related to hydraulic Erichsen force gauges, and M&G/Crystal pump systems. The position will also handle training of customers for existing and new products, where applicable.

By transferring and building further technical knowledge into this role, the position will significantly enhance responsiveness, professionalism, and customer satisfaction, while enabling Sales and Product Management teams to focus on core commercial growth activities.

Position Description:

The Application Specialist is the primary point of contact for customers contacting AMETEK Sensors, Test & Calibration by phone, email or other electronic channels. This role delivers timely customer support and technical product assistance while partnering with Sales, After-Sales-Service, Product Management, Manufacturing, and other internal teams to ensure positive customer experience.

• Respond to inbound customer calls and emails within 24 hours, minimizing voicemail and ensuring timely resolution
• Provide technical and application support by delivering accurate product information, datasheets, manuals, drawings, and compliance certificates
• Triage and coordinate resolution of customer issues involving pricing, quality, shipping, and service
• Connect end users with appropriate regional distributors, sales representatives, and eCommerce channels
• Maintain accurate digital records of certificates, and related documentation
• Log customer and sales interactions in Salesforce and route qualified leads to the Sales team
• Ensure compliance with AMETEK policies, procedures and export regulations
• Enter, maintain, and manage sales orders, customer records, and serial numbers in Navision Attain and Salesforce, as required
• Perform additional duties as assigned

Position Requirements:

• Completed secondary education (high school diploma) and a Associate or Bachelor’s degree from a college or technical school is required
• 1–3 years of technical support experience
• Strong written and verbal communication skills in English
• Customer focused mindset with enthusiasm for learning technical products and applications
• Self motivated, well organized, and able to work independently with minimal supervision
• Proficiency in Microsoft Office applications (Word, Excel, Teams; Copilot preferred)
• Experience using ERP or MRP systems preferred (Navision Attain strongly preferred)
• Experience using CRM software preferred (Salesforce strongly preferred)
• Previous experience in a manufacturing or industrial environment preferred
• Ability to read and interpret technical documentation
• Knowledge within temperature and pressure theory preferred
• Ability to work online with customers and where required onsite
• Ability to travel on occasional basis
• Empathy and patience when handling customer issues
• Active listening skills and focus on asking clarifying questions
• Strong presentation skills for demos or solution walkthroughs
• Self-driven, detail-oriented, and comfortable working independently in a global matrix organization

#CareForTomorrow
At AMETEK STC we believe in building a sustainable future for our customers, colleagues, suppliers, and the communities in which we operate. We take an active role in promoting real change, by contributing to a healthy, fair, and sustainable society in many of the countries our facilities are located. We call it #CareForTomorrow!

https://www.ametekSTC.com/about-us/carefortomorrow