Job Title:  Senior Customer Service Technician

Senior-level RF subject-matter expert responsible for resolving the highest-complexity issues, leading diagnostics and root-cause analysis, and interfacing with Engineering and customers on critical cases. Leads on-site escalations, sets best practices, and mentors Technicians II and III.

Key Responsibilities:

• Lead diagnosis and resolution of complex RF/system-level failures across amplifiers and integrated systems.
• Define advanced test setups and validation approaches; interpret complex RF data (e.g., linearity, stability margins, efficiency, S-parameters).
• Serve as top escalation point for Technicians II and III; provide technical direction and review of corrective actions.
• Interface with Engineering to drive root-cause analysis, design feedback, and field-learned improvements.
• Lead critical on-site customer service events, ensuring safe work practices and clear communication with stakeholders.
• Approve return-to-service following complex repairs and performance verification.
• Author or review service procedures, knowledge-base articles, and technical bulletins.
• Support training and mentoring programs to raise team capability.

Qualifications:

• Extensive hands-on experience with RF power amplifiers and RF diagnostics in service/field environments.
• Expert proficiency with RF test equipment and complex measurement interpretation.
• Ability to read and critique schematics, block diagrams, and test methodologies; provide design-for-service feedback.
• Demonstrated leadership in troubleshooting, safety, and customer communication.
• Project or team leadership experience.
• Experience driving cross-functional corrective and preventive actions (CAPA).
• Contributions to service documentation, training, or process improvement.

What’s in It for You:

• Competitive compensation, holiday pay, and paid time off
• Great benefits package that includes health, vision, and dental insurance
• 401(k), plus matching
• Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
• Employee referral program
• Tuition reimbursement program
• Employee assistance program
• Exciting, fast-paced environment where you could make a true impact
• Opportunities for career advancement within our business unit and across all other AMETEK business entities

Additional Details:

Location Information:

This position is based in Souderton, Pennsylvania, a charming town that boasts a blend of small-town charm and modern amenities. Nestled in a picturesque setting, Souderton provides a welcoming community with local shops, parks, and cultural attractions. Enjoy the tranquility of scenic landscapes and explore the town's rich history. With a close-knit community and a variety of recreational opportunities, Souderton is the perfect place for those seeking a balance between a relaxed lifestyle and engaging local experiences.

To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers