Job Title:  IT Helpdesk Administrator

About Us:

Join AMETEK Programmable Power, a leader in cutting-edge programmable power solutions and systems. We specialize in designing and delivering precision AC and DC programmable power supplies, electronic loads, power subsystems, and compliance test solutions. If you're ready to work at the forefront of differentiated power technologies, this is your opportunity to make an impact in a fast-paced, high-tech environment!

Job Summary:

The IT Help Desk Administrator works with limited supervision, takes end user's trouble calls and methodically troubleshoots software and hardware problems to find the root cause. Tracks and prioritizes multiple concurrent tasks and follows through to completion.  Installs and configures office productivity and engineering software and trains users on the basic skills. Monitors and enforces the enterprise electronic security policies and procedures.

Key Responsibilities:

• Provide day-to-day support and customer service.
• Install and troubleshoot office products and engineering software.
• Install and configure computer and networking hardware and do basic network cabling.
• Monitor and enforce electronics security policies.
• Respond to user trouble tickets.
• Ensure network connectivity.
• Setup network user accounts and permissions.
• Physical movement of IT or other office gear, as needed.
• Participate in additional projects, as needed.

Minimum Qualifications:

• Must have 1-2 years of previous IT experience

Desired Qualifications:

• Bachelor’s degree in Computer Science or related discipline and/or equivalent combination of education, technical certifications or training, or work experience.
• Experience with automation tools such as PDQ, Automox, or similar.
• Proficient with TCP/IP addressing, subnetting, routing.
• Proficient with networking equipment: cards, switches, routers, cabling.
• Familiar with/knowledge of the purpose of the main components on computers.
• Must be proficient a user and able to troubleshoot in the following areas:      
  • Microsoft windows Active Directory environment
  • Computer hardware
  • Networking equipment
  • Local/network printer support/networking support
  • Mobile device management
• Know the principles and practices of cyber security.
• Excellent communication skills.
• Ability to problem solve while under pressure.
• Adaptability to constant changing circumstances.
• Analytical thinking while working through different problems/situations
• Experience with automation tools such as PDQ, Automox, or similar.
• Advanced knowledge of TCP/IP and related technologies.
• Experience with Cloud backup services such as Druva.

What’s in It for You:

• Competitive compensation, holiday pay, and paid time off

• Great benefits package that includes health, vision, and dental insurance
• 401(k), plus matching
• Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
• Employee referral program
• Tuition reimbursement program
• Employee assistance program
• Exciting, fast-paced environment where you could make a true impact
• Opportunities for career advancement within our business unit and across all other AMETEK business entities

Additional Details: 

Location:

This role is based in San Diego, California, a city renowned for its idyllic blend of sun, sea, and vibrant culture. With a coastal climate and over 70 miles of stunning coastline, it's a haven for beach lovers and outdoor enthusiasts year-round. Explore diverse museums, the historic Gaslamp Quarter, and Balboa Park's gardens and world-famous zoo. Enjoy an active lifestyle with parks, trails, and water sports. Relish international cuisine and experience unique neighborhoods like lively North Park and coastal La Jolla. San Diego offers an irresistible mix of relaxation and adventure.

Salary Range:

The annual pay range for this position generally ranges between $24.00 - $34.00. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition, AMETEK provides a variety of benefits to employees, including health insurance coverage, an employee assistance program, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers 

To learn more about the business unit you’ll be joining, visit us at: 

Programmable Power: https://www.programmablepower.com/