Job Title:  Service & Shipping Coordinator

Job Summary

This position is responsible for managing global shipping, customs compliance, and service administration for the EMEA service business. The role ensures efficient handling of instruments and spare parts while maintaining full regulatory compliance. It requires close coordination with customers, internal teams, and external partners.

Key Responsibilities and Accountabilities

• Manage shipping of ~7,000 instruments and 50,000 spare parts annually
• Coordinate inbound and outbound logistics including repair loops and loaner flows
• Negotiate and optimize carrier agreements and transport costs
• Handle import/export processes and customs clearance
• Interface with Danish Customs (SKAT/Toldstyrelsen), Danish customs systems, MitID, and Dansk Industri / Chamber of Commerce where required for compliant import/export handling
• Ensure correct classification, documentation, and compliance
• Administer global service orders across regions
• Maintain service contracts including renewals and compliance
• Manage loaner instrument pool and global allocation
• Support audits and maintain compliance documentation

Experience & Professional Qualifications

• Experience in international logistics and shipping
• Experience with customs and trade compliance
• Experience with service operations and ERP systems
• Contract administration experience
• Fluent in Danish and English
• Ability to obtain and use MitID and relevant Danish authority / Dansk Industri / Chamber of Commerce platform access for customs and trade compliance purposes
• Demonstrate ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

Core Competencies

• Strong regulatory and compliance understanding
• Attention to detail and accuracy
• Cross-functional coordination
• Problem-solving in complex logistics environments
• Excellent communication skills written and verbal
• Team player

Supervisory Responsibilities

No direct reports. Role operates as an individual contributor with extensive cross-functional coordination reporting to the Daniah Customer Service Manager