Job Title:  Warehouse Customer Service Agent

The Warehouse Customer Service Agent serves as a vital link between warehouse operations and customers. This role ensures smooth communication, timely order fulfillment, and high levels of customer satisfaction by addressing inquiries, resolving issues, and coordinating logistics.

Responsibilities

• Respond to customer inquiries via phone, email, or in-person.
• Provide updates on order status, shipping, and delivery timelines.
• Resolve complaints and issues related to orders, shipments, or inventory.
• Process incoming orders accurately using warehouse management systems.
• Track shipments and ensure timely delivery.
• Coordinate with warehouse staff to ensure order accuracy and fulfillment.
• Maintain records of customer interactions, transactions, and feedback.
• Generate packing slips, shipping labels, and inventory reports.
• Work closely with warehouse, logistics, and sales teams.
• Support project planning and execution related to warehouse operations.
• Identify inefficiencies in customer service or warehouse processes.
• Propose and implement solutions to enhance service quality.

Requirements

• Bachelor’s degree in business, logistics, or related field preferred.
• 2+ years in customer service, logistics, or warehouse operations.
• Familiarity with supply chain processes and order fulfillment.
• Excellent communication and problem-solving skills.
• Proficiency in CRM software, warehouse management systems, and Microsoft Office.
• Strong attention to detail and organizational abilities.
• Customer-focused mindset.
• Adaptability and teamwork.
• Ability to work under pressure and meet deadlines.