Job Title:  Quality Service Center Manager

Service Center Quality Manager is a key leadership role responsible to provide support to the area and maintain knowledge of external customer and company quality expectations with an experienced & hands-on lean/six sigma professional who will lead and drive continuous improvement activities. 

Job Responsibilities

• Lead the coordination and achievement of business goals pertaining to Operational Excellence cost and efficiency improvements.
• Aid the business in working capital goal setting/budgeting and coordinate improvement activities (Kaizen implementation & sustainment).
• Manage P&L for Service center operations to reach and exceed financial commitments.
• Drive efficiency for the organization to reach and exceed customer, service and financial objectives. Coordinate team efforts to drive continued improvement on each of the processes and tasks.
• Manage organization to redirect team efforts and reach same objectives, with clear expectations.
• Ensure that the necessary finance, manpower resources and facilities are available to enable the company to perform the maintenance to which it is committed for contracted operators and any additional work which may be undertaken.
• Responsible for compliance with applicable Regulations. 
• Delegate all duties to qualified people, as necessary. However, such delegation does not relieve him/her of the overall responsibility for the AMETEK Reynosa Service Center. Ensures that the repair station personnel follow all the applicable regulations.
• Maintaining an adequate and knowledgeable staff to plan, perform, supervise, and inspection process.
• Establishing quality, safety, and material policies.
• Nominating the management staff
• The supervision of the progress of the corrective actions/review of the overall results in terms of quality
• Assure the competency of all personnel including management personnel has been assessed
• Perform and assure that customer-reported difficulties are investigated/resolved.
• Implementing the quality program, follow up and assure all quality issues are solved.
• Provide resources to establish secure and protected materials storage areas.

Background & Skills

• Bachelor’s Degree in an Engineering (Aerospace/Mechanical/Manufacturing) discipline. Degree in Operations/Industrial Management and/or Lean Operations preferred.
• Master or Six Sigma Greenbelt is required
• AS9100, NADCAP, APQP, FEMEA, SPC & PPAP.
• At least 5 years of experience in similar role with a history of responsible career progression. 
• Candidates must come from a service or manufacturing based industry that embraces TPS, Lean, Kaizen, and Six Sigma strategies.
• Individuals must have been successful in roles that might include Operations, Quality, Manufacturing Engineering, and/or Supply Chain Management. 
• Demonstrated history of successful change implementation and implementing of operational excellence improvements such as lean manufacturing, demand flow, six sigma, tooling equivalency, and comprehensive regulatory and quality improvement programs.
• Strong communications, interpersonal, leadership, & organizational skills.
• Familiar with manufacturing, machining, test, and calibration environment.