Job Title:  Quality Engineer

The Quality Engineer is responsible for driving product and process quality improvements through data analysis, structured problem solving, and cross-functional collaboration. This position serves as the primary customer quality interface for complaints, claims, warranty-related issues, deviations, and corrective actions. The role also supports First Time Quality (FTQ) initiatives, First Article Inspections (FAI), supplier qualification activities, and compliance with customer, regulatory, and internal quality requirements. The Quality Engineer works closely with Manufacturing, Engineering, Supply Chain, and Operations teams to ensure customer satisfaction, product conformity, and continuous improvement.

Key Responsibilities

• Serve as the primary customer quality contact for complaints, warranty claims, corrective actions, deviations, and quality performance concerns.
• Lead root cause investigations using 8D, A3, DOE, 5 Why Analysis, Fishbone Diagrams, SPC, and other quality methodologies.
• Manage customer complaints through containment, investigation, corrective action implementation, verification, and closure.
• Drive warranty management activities by analyzing trends, identifying recurring issues, and implementing corrective actions.
• Support First Time Quality (FTQ) initiatives and process improvement efforts to reduce defects and improve operational performance.
• Coordinate and validate First Article Inspections (FAI) for machined components, assembly products, and supplier-submitted first articles in accordance with AS9102 requirements.
• Prepare, review, and submit PPAP, PCN, FAI, and customer-specific quality documentation.
• Review and approve AS9102 documentation including Forms 1, 2, and 3.
• Support customer product approvals through FAI, DVI reviews, and technical documentation analysis.
• Analyze quality metrics and process performance data to identify trends and support data-driven decision making.
• Collaborate with suppliers and internal teams to resolve quality issues and improve product quality.
• Participate in internal, customer, supplier, and certification audits and support corrective action implementation.
• Monitor customer quality portals and ensure compliance with customer-specific requirements and deadlines.
• Support the Quality Systems Manager in maintaining and improving the Quality Management System.
• Participate in Continuous Improvement initiatives including Kaizen events, RIWs, cost reduction projects, and employee idea programs.

Requirements

• Bachelor’s Degree in Industrial, Mechanical, Electrical, Manufacturing, Quality Engineering, or related Engineering discipline.
• Minimum 3 years of experience in Quality Engineering, Quality Assurance, Customer Quality, or a related quality function within a manufacturing environment.
• Minimum 3 years of experience working directly with customers on quality issues, complaints, claims, corrective actions, or warranty management.
• Experience leading structured problem-solving and corrective action activities.
• Experience with First Article Inspection (FAI) processes and AS9102 requirements preferred.
• Experience with APQP, PPAP, PFMEA, Control Plans, SPC, MSA, and customer corrective action processes.
• Experience interpreting engineering drawings, specifications, dimensional reports, and customer requirements.
• Proficiency in Minitab or equivalent statistical analysis software.
• Strong Microsoft Office skills, particularly Excel; MS Project preferred.
• Experience with Oracle ERP and Net-Inspect preferred.
• Six Sigma Green Belt certification preferred.
• Demonstrated ability and willingness to leverage AI tools to improve productivity, decision-making, work quality, and cost effectiveness.
• The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
• Strong communication, customer service, problem-solving, and analytical skills.
• English proficiency (written and verbal) required.