Job Title:  Customer Service Supervisor

The Customer Service Supervisor leads a team to drive excellent customer service, expedite orders, and provide follow up to support other manufacturing environments.  This role also personally manages high priority new and existing customer accounts and handles all aspects of the specific site’s customer service department.  This role is also responsible for presenting customer information and completing required reports.

What you will do:

• Motivate, empower, and inspire a unified team.
• Guide, evaluate, and elevate team performance, and assist in responding the customer inquiries and complaints.
• Provide leadership, guidance, and administrative support for all customer service activities including, but not limited to: order entry and follow-up, billing, scheduling, and development and maintenance of reports and statistical information.
• Establish and maintain good relations with customers (internal and external) such as operations, engineering, sales, manufacturer’s sales representatives, accounting, and administration through various correspondence involved in processing customer inquiries and orders.
• Investigate and resolve customer issues and complaints.
• Assists customers and salespeople with all aspects of order processing from order entry to shipping.
• Act as a liaison between customers and internal departments including engineering, production, and quality control.
• Administer and review accuracy of purchase orders for data entry.
• Review and process blanket orders and long term agreements.
• Coordinate and process special instructions and requests from customers or field representatives
• Maintain efficient awareness of production status for expediting and order follow up.
• Utilize a contact management system to file and process specific customer information.
• Interface with accounting department to assist with credit issues with customer accounts, credit card payments, and proforma invoice payments.
• Maintains sales documents & forms.
• Creates rolling bookings and forecasting reports.
• Attend customer meetings, as needed.
• Identify and implement opportunities for process improvement.
• Other duties as assigned

We are looking for:

• Associates degree required; bachelor’s degree preferred; or equivalent combination of education and experience.
• 1-3 years' direct leadership experience required.
• 5+ years’ relevant experience required; experience within a manufacturing environment preferred.
• Strong ERP systems knowledge, such as Oracle, Navision, and SAP.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint etc…), Outlook, and other applicable software required.
• Demonstrated experience with reviewing customer purchase orders terms and conditions.
• Excellent interpersonal skills with a demonstrated focus on service required.
• Strong collaboration skills required.
• Must be able to travel domestically and internationally <5%