Job Title:  Customer Service Representative

The Customer Service Representative will support the Repairs’ Customer Service and Sales teams with customer service duties for assigned major customer accounts. Duties to include but not limited to the accurate and timely execution of pricing, quoting, purchase order review, resolving customer hold issues, expediting customer approvals, administration of pricing policies, providing support for forecasting activities and for assisting Service Centers in attaining monthly sales goals. Basic understanding and coordination with other AMETEK or business unit functions and administering transfer orders to other AMETEK facilities, resolving credits and outstanding invoices are included in the role.

The role is accountable for managing repair orders for designated customers through the MRP system, preparation and delivery of accurate and timely quotes, process the repair orders for shipment, turn around time and payment term information.

Responsibilities

• Act as the primary interface between assigned customers and AMETEK Service Centers to support customer needs and AMETEK business objectives.
• Support and delivery weekly reports to key accounts, establishing and managing a cadence of routine reviews, and proactive resolution of customer issues.
• Understand, coordinate, and interface with other functions such as Finance, Operations, Materials Planning, Quality, Engineering and Sales.
• Be proactive in finding solutions for customer needs and to protect turnaround time.
• Maintain files for quotations, orders, contracts, and other relevant documents for assigned customers.
• Work with customer drawings, specifications, purchase orders, shipping instructions and other customer supplied documentation.
• Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs.
• Provide input to business forecasts for monthly orders and sales and annual budget and Strategic Plan.
• Participate in weekly team meeting with the Service Centers.
• Assimilate technical knowledge of products and processes.

Requirements

• Bachelor's degree.
• Fluent English and Spanish are required; Additional language skills is a plus.
• Attention to detail, accuracy in planning and execution is required.
• Prior Customer Service experience required.
• Team player who has demonstrated capabilities in the following areas: fast learner of administrative and technical information, excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Ability to work well under pressure, multi-task and meet deadlines.
• Strong computer skills are a must, to include: Word, Excel, PowerPoint.
• MRP Systems experience is required.
• Oracle experience a plus.