Job Title:  Customer Operations Coordinator

What you will do:

• Serve as a primary point of contact for customers regarding order processing, order status, RMAs, returns, credits, and debits.
• Review customer purchase orders to ensure accuracy, completeness, pricing alignment, and compliance with internal and SOX requirementsEnter, maintain, and manage customer orders in the ERP system, ensuring timely and accurate processing.
• Communicate order acknowledgements and confirmed ship dates to customers and internal sales teamsAnalyze order data, open orders, customer forecasts, and delivery trends to support proactive customer communication.
• Coordinate with operations, quality, and manufacturing teams to resolve order issues, past-due orders, and customer escalationsSupport RMA processes, including coordinating returns, credits, and re-directing customers to the appropriate technical or support teams.
• Assist customers and internal teams with expedited orders, push-outs, blanket order management, and forecast updatesGenerate and maintain reports related to open orders, escalations, delivery performance, and customer service metrics.
• Monitor shared inboxes and manage daily customer communications to ensure timely responses.
• Escalate unusual situations, large inquiries, or delivery risks to management in a timely manner.
• Participate in online customer meetings as requiredIdentify opportunities for process improvement within customer operations and order management workflows.
• Perform other duties as assigned

We are looking for:

• Bachelor’s degree or technical career.
• Minimum of 3 years of experience.
• Technical knowledge of motors and manufactured parts is a plus.
• Strong ERP systems knowledge, including Oracle, Navision, SAP, and UnipointProficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.).
• Skilled in reviewing customer purchase order terms and conditions.
• Excellent internal and external communication skills with a strong customer focus.
• Ability to work effectively both within a team or independently, demonstrating initiative and a drive for resultsStrong collaboration skills required