Job Title: Customer Account Services Representative
Reynosa Tamaulipas, MX, 88710
The Customer Account Services Coordinator role serves as the primary contact for data entry into ERP for all customers. The role is responsible for data entry inputs into ERP database. Interfaces with other departments to meet and exceed overall service goals for each customer and the company. Provides facilitation with the customer account service team and drives day to day ERP activities. They will indirectly contribute to the customer experience.
The mission is to provide premier data account services including but not limited to order fulfillment, cancellation processing, quoting, product complaints and returns.
Duties and Responsibilites
- Generates sales quotes for new opportunities.
- Expedites customer orders through purchasing and scheduling, escalating delivery issues as necessary.
- Manages customer complaint process.
- Services accounts-based business, including quoting process.
- Identify, report, and manage customer complaint process.
- Works collaboratively with field sales and internal teams to manage RFQs and quoting.
Requirements
- +3 years of experience in a similar position.
- Bilingual (Spanish – English). Solid command of the English language, written and spoken (required).
- Ability to multi-task, organize, and prioritize while maintaining flexibility.
- Ability to demonstrate the sense of urgency in a professional and encouraging manner.
- Analyze data to make business decisions about costs and planning and scheduling per customer supply agreements.
- Experience in vendor managed inventory systems.
- Experience in transacting customer account services activities globally, and across multi-national working groups is a plus.