Job Title:  Instrument Repair Service Technician

At AMETEK Process Instruments, we focus our experience on designing new, innovative analyzers that help our customers achieve higher levels of productivity and quality. We do this by seeking out ways to overcome the limitations of current methods of process monitoring, control, and quality assurance. It is through this focus that we have created some of the most reliable and accurate technologies in the world.

We are looking for an insturment repair technician to join our team.

Job Description: 

• Primary responsibilities include in-house repair of analyzers in our Pittsburgh, PA facility.
• Successful candidates will be required to interact with customers by telephone, generate quotations and Return to Manufacturer Authorizations (RMA), receive, troubleshoot, diagnose and repair the instrument. 
• All work will be documented in our Customer Relationship Management (CRM) system. It is anticipated that the in-house repair will encompass approximately 80% of the work package.
• Candidate will also be required to participate in a field service role including complete support of QCM products, field repairs, and assisting all departments as assigned.
• Assure complete customer satisfaction and department profitability. Provide customer training and other duties as required.
• Job includes making travel arrangements for local and infrequent international field service visits.
• Telephone support in the areas of quoting instrument retrofits complete with instructions, quote repair costs to customers and provide remote troubleshooting assistance.
• Process spare parts orders and construct service test fixtures as required.

 Additional duties as required by business conditions and senior service management.

Job Requirements:

Minimum High School education or equivalent.  AS Degree in electronics, equivalent military training, or prior work experience with a solid understanding of electronics

• 3-5 years’ experience

• Understanding of basic chemistry is a strong plus

• Demonstrated capability of troubleshooting analog, digital, and microprocessor electronics systems

• Must be familiar with the use of required test equipment including test rigs, calibration equipment, Digital Volt Meter (DVM), Oscilloscope, soldering iron and associated wiring/mechanical tools

• Capable of handling tools and material as heavy as 75 pounds

• Capable of performing job duties outdoors requiring exposure to weather conditions

• Must be available and capable of traveling by air, land and sea via commercial means

• Rarely, required to climb to heights of 250 feet with appropriate safety harness and conditions

• The job has restrictions regarding facial hair for safety reasons

• Due to AMETEK’s participation with third party health and safety organizations, all service colleagues are required to register with AMETEK’s partnering organizations to facilitate servicing our customers