Job Title:  Inside Sales Engineer

Established in 1947 LAND®, a business of AMETEK Inc.,  is a world leader in infrared temperature measurement, combustion efficiency and environmental emissions monitoring systems. LAND® solutions are used by our global customer base in many applications including steel, aluminum and glass manufacturing, power generation and the petrochemical industry. Our broad range of products enable our customers to control and monitor their processes safely and efficiently, improve quality and reduce waste. LAND® is part of the Process Measurement and Inspection (PM&I) Business Unit with its sister companies Surface Vision and Micro-Poise.

Job Purpose:

The Inside Sales Engineer lead is responsible from enquiry to order acceptance, technical and after sales support. Working with multiple departments to provide an outstanding customer experience and satisfy the business operational needs by ensuring that service levels are consistently met in a productive and financially responsible manner. Drives new revenue and profitability to agreed targets from both pre-sales and after sales opportunities.

Key Responsibilities & Accountabilities:

• Manage pipeline and quoting process from enquiry to order acceptance through our CRM system for smaller value orders and spare parts.
• Support the Regional Sales Team in developing relationships with Channel Partners across the Americas region.
• Support Aftermarket Services Manager with upselling of AMECare service contracts and field service follow up.
• Manage all demo stock and the overall process for the Americas region.
• Act as the CRM ‘super user’ and offer technical support to the teams as needed.
• Act as the day-to-day support for all Americas Channels.
• Work alongside Regional Sales Team to identify channel partner and RSM training needs.
• Collaborate with engineering, manufacturing, and supply chain teams to resolve quality concerns and implement corrective actions.
• Oversee the end-to-end process for handling customer complaints, ensuring timely and effective resolution.
• Provide technical and general office assistance to AMETEK LAND business unit as/when required.

Qualifications & Experience:

• A relevant qualification in a technical discipline is preferred. While not mandatory, a degree in engineering, business, or a related field is advantageous.
• 3+ years experience in Customer Service / Technical Sales environment.
• Good problem solving skills
• Communication, influencing and assertiveness.
• High level of work ethics and customer satisfaction. Must be passionate about meeting customer requirements.
• Outstanding customer service and relationship building.
• Understanding of sales and operations.
• Excellent computer skills – Microsoft Office to include Word and Excel. SAP/CRM knowledge. 
• Demonstrated interest in continuous improvement, with a proactive mindset toward identifying inefficiencies and contributing to process improvements
• Comfortable leveraging ERP systems and digital platforms to streamline daily tasks and improve operational performance
• Ability to adapt to evolving technologies and a willingness to learn and apply digital solutions

Key Competencies:

• Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.
• A positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.
• Demonstrates good judgement in analyzing information to make routine decisions.
• Co-operates and collaborates with colleagues, cross functionally, to support the sales process. 
• Open to receiving feedback and applying/integrating the feedback in an effort to improve results.
• Shows enthusiasm for learning from others and from experience.
• Good team player but also able to work on own initiative.
• Shows enthusiasm for learning from others and from experience.