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Job Title:  Customer Service Administrator

Location: 

Pittsburgh, PA, US, 15238

Business Unit:  E&PI
Posting Date:  Jul 25, 2025
Job Description: 

 

POSITION SUMMARY

The Customer Service Administrator has a critical role within the Process Instruments manufacturing team.  This role is responsible for processing incoming orders, entering the demand into the ERP system, and providing communications to customers.  This is a high-volume role that requires significant multitasking and self-prioritization to ensure smooth and efficient delivery of orders to our customers.  Monthly revenue targets drive the direction and focus of the manufacturing team. 

 

RESPONSIBILITIES:

  • Order entry for all orders (analyzer, parts, service) 
  • Communicating directly with customers, sale managers, and representatives on majority of orders
  • Ownership of spare parts orders which includes:  Quoting, Order Entry, releasing order to manufacturing/shipping. 
  • Assist shipping with tasks such as: small parcel shipment setups, export documentation generation, granting facility access to logistics drivers
  • Processing change notices

 

KNOWLEDGE & EXPERIENCE:

  • Minimum of 3 years’ experience
  • General knowledge of manufacturing business information flow
  • Excellent verbal/written communication skills.
  • Proficient in Microsoft Office, including Word, Excel, PowerPoint, and SharePoint 
  • Experience with ERP systems beneficial, Navision a plus
  • Taking ownership of tasks, a hands-on approach, and a strong attention to detail

 

MOST CHALLENGING PART OF THE JOB:

  • Managing a large volume of requests and needs throughout the facility.
  • Understanding of the products and services that are provided to our customers. 
  • Acquiring a diverse knowledge of our customers’ needs and requirements to successfully deliver orders.

 

At AMETEK Process Instruments, we focus our experience on designing new, innovative analyzers that help our customers achieve higher levels of productivity and quality. We do this by seeking out ways to overcome the limitations of current methods of process monitoring, control, and quality assurance. It is through this focus that we have created some of

Compensation

Employee Type:  Exception Hourly
Salary Minimum:  $40,000
Salary Maximum:  $55,000
Incentive:  No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting.  The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.


Nearest Major Market: Pittsburgh

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