Job Title: Service Engineer, Italy
Location:
Peschiera Borromeo, Lombardy, IT, 20068
Business Unit:
Advanced Measurement Technologies
Posting Date:
Feb 20, 2025
Job Description:
The Service Engineer provides support on ORTEC products, fostering relations with customers and Service Centers. The aim is to satisfy customers, sustain ORTEC® business growth and promote AMETEK values.
ROLE AND RESPONSIBILITIES
- Provide support for ORTEC® customers in Italy, essential activities include:
- Installation and testing of new products and of products after repair
- System fault diagnosis and troubleshooting (lab/onsite)
- System routine maintenance and calibration
- System performance analysis, QA and reporting
- Customer’s support (remote/onsite)
- Hardware and software training
- Fulfil and promote Service Contracts to ensure customers satisfaction and expand ORTEC® business within Italian territory
- Help in managing internal service activities (comply with the internal procedures, maintain documentation, follow shipments, check repairs status)
- Report all service activities on a regular basis to the Service Manager
- Ensure all customers problems or complaints are resolved quickly and effectively
- Keep contacts with Service Centres (UK/US) and Technical Support Group
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Relevant degree or technical high school diploma (Physics, Nuclear Physics or Nuclear Engineering)
PREFERRED KNOWLEDGE, SKILLS AND ABILITIES
- Willingness to travel throughout Italy, up 60% of working days
- Fluency in Englis and Italian
- Computer literacy and experience with MS Office, Excel
- Strong interpersonal and organizational skills
- Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.