Job Title:  Sales Operations Specialist - Italy

FARO INSIGHT Exists to Turn Reality into Understanding

We believe the world is shaped by decisions and those decisions only hold up when they’re grounded in objective truth. Our solutions capture buildings, sites and scenes exactly as they are and transform that data into insight teams can use to plan, verify, investigate and act with confidence.

Across Architecture, Engineering & Construction (AECO), Geospatial and Public Safety, we support professionals who establish truth, verify progress, investigate events and protect people & places. From surveyors defining the foundations of a project, to architects and builders coordinating complex infrastructure, to public safety professionals documenting critical incidents to deliver justice to communities. Our solutions underpin accountability and inspire trust in every decision.

At FARO INSIGHT, we admire individuals who wish to shape the future with us. Who believe leadership starts with responsibility. Who believe great innovation serves real-world outcomes. And who believe in long-term impact, over short-term noise. Here, you will be part of a team that puts those beliefs into action, creating work that makes a meaningful difference.

Insight You Can Build On.

To support our new Sales Operations organization, we are looking for a Sales Operations Specialist in Italy.

The Sales Operations Specialist will provide operational support for inside sales over the assigned geographic region including order entry, supplier registration, invoicing, etc. Work closely with SDR team members to ensure fast order throughput and best first contact customer experience in the assigned Sales territory.

Main Task Duties

• Create and process quote requests (from quote estimator, incoming mails or direct customer request)
• Interact with customers and the sales team to ensure a smooth sales process
• Create quotes in CPQ system for all FARO products according to internal guidelines
• Opportunity and tasks creation and maintaining in SFDC (Salesforce)
• Request inventory availability for CPO, TTD’s, and Rental equipment
• Process vendor purchase quote and order requests or tenders from vendor portals
• Reviewing and preparing of all incoming POs for accuracy and completeness, ensuring that appropriate documentation is attached
• Submit pre-checked contracts from Sales on customer’s Terms and Conditions for review with the Contracts Desk and assist between both departments where needed
• Create and process Requests for Finance, resolving issues so they can be approved as appropriate
• Actively update opportunities and tasks in SFDC so Sales employees always see the current status
• Identify possible data integrity issues and correct or open a ticket with the Data Integrity Task Force as appropriate
• Act as liaison between Account Managers, Sales Development Representatives, Renewal Specialists, and Revenue Operations teams.

Key Competencies

• Strong attention to detail and accuracy.
• Knowledge of quote-to-cash and order management processes.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong problem-solving capabilities.
• Experience working with CRM and CPQ systems preferred.

Qualifications

• Bachelor's degree preferred, College Diploma in Administration or related administrative experience.
• Fluency in Italian and English, additional language skills are an advantage.
• 2+ years of experience in Sales Operations, Customer Support, Order Management, Commercial Operations, or a related field.
• Experience with Salesforce, CPQ, SAP, or similar systems is a strong asset.
• Interest in client support and/or sales.

Additional requirements

• Self-starter with the ability to work both independently and collaboratively within an international team environment.
• Strong attention to detail and commitment to accuracy.
• Organizational skills with the ability to manage competing priorities and deadlines.
• Effective communication skills, with the ability to collaborate across Sales, Finance, Operations, and other cross-functional teams.
• High sense of ownership, accountability, and follow-through.
• Proactive, solution-oriented, and adaptable approach to problem solving.
• Structured, resilient, and process-driven working style.
• Ability to adapt to changing priorities in a dynamic business environment.
• Team-oriented mindset with a collaborative and supportive approach.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.