Job Title:  Field Service Engineer (Italy)

Key Responsibilities

Due to continued growth within the global service team, we have an exciting vacancy for a Field Service Engineer in North Italy.

After completing a comprehensive training program, the role will include:

• Work on a stand-alone basis, maintain team spirit and share knowledge with colleagues.

• Having full responsibility, within a territory, to deliver world class service to our customers

• Install, maintain, and use expert troubleshooting skills to diagnose and resolve technical issues on a variety of roundness and surface finish measuring instruments

• Provide remote call pre-qualification and attempt remote fix wherever possible

• Be the focal point for customer issues and technical enquiries

• Document and report technical issues where necessary

• Provide training as required to customers and local distributors

• Look for opportunities and report wherever possible

Essential & Desirable Skills

• Have a good grounding in mechanical/electronic or Multi-Disciplined Engineering

• Ability to read, interpret and analyse schematics, assembly drawings and wiring diagrams

• Ideally, previous experience of working in a technical customer facing role however, recent graduates are welcome to apply

• Interact with and provide feedback to internal stakeholders including technical support teams, manufacturing, and R&D

• Build trust relationships with our customers

• Have good computer skills including Microsoft Office

• Hold a valid & clean driving license

• Can work alone while representing Taylor Hobson at customer sites

• Be prepared to work flexible hours when required

• Be prepared to assist colleagues in other regions of the world when required

Skills & Experience

• High energy level with ability to take initiative.

• Experience within a matrix management environment

• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.

• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and Service tools.

• Good communication skills (verbal and written) and the ability to interact effectively.

• Follow set procedures but can identify when change is required

Requirements

• Mechanical/ electrical or electronic Service expert

• Proven experience in high demand B2B customer service.

• Based in the following regions: Lombardia, Piemonte or Emilia Romagna

• English: good communication skills, Written and spoken.

• Strong customer service attitude with a critical mindset

• Good planning and organisational skills

• Strong written and verbal communication skills, self-motivated and a team player

Benefits

When you join Taylor Hobson, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. Depending on the location of the position we offer you the following: 

• Working with worldwide technology in the field of Optics and Optics Metrology 
• Continuous training provided using world class manufacturing tools and equipment 
• Fun, relaxed, supportive working environment 
• International travel and local teamwork with international colleagues 

Business Unit

Established in 1886, Taylor Hobson is the world leader in surface and form metrology and developed the first Roundness and Surface Finish measuring instruments.

We provide contact and non-contact measurement solutions for the most demanding applications on a global basis, with a worldwide infrastructure to support our clients; we are a truly global ultra-precision metrology company.

We are pioneers, continually developing our products to meet the ever-increasing demands of next generation technologies, particularly in Optics, Bearings, Space, Defence, Aerospace, Automotive, Medical and Renewable Energy technologies.

Taylor Hobson's world leading brands include: Talyrond®, Form Talysurf® PGI, Form Talysurf® i-Series, Surtronic®, LUPHOScan, Formalysurf® PGI Optics, Talyvel®, Autocollimators, Micro-Alignment Telescope and AMECare.

Taylor Hobson is part of the Ultra Precision Technologies Division of AMETEK, Inc. which is a leading global manufacturer of electronic instruments and electromechanical devices.

Website: www.taylor-hobson.com