Job Title:  Senior Analyst - NAVISION Support

IT Business Partner serving a critical role in facilitating collaboration and engagement between various departments and multiple Business Units spanning multiple countries. The primary responsibility is to drive continuous improvements in all business applications, prioritizing ERP framework while ensuring alignment with industry best practices.

What you will do:

• Analyze ERP business needs and propose solutions that could include configuring Microsoft NAV modules, developing customizations, and changing or developing new processes, or a combination of the three.
• Assist the business to use Microsoft Dynamics NAV to analyze business processes and ensure they are running as efficiently as possible while utilizing industry best practices to promote user self-sufficiency on the NAV system.
• Collaborate with developers to implement new functionalities and project deliverables, ensuring proper testing and user training.
• Provides IT Support to Malaysian operations, with leadership team in US. 
• Utilize help desk ticketing system for NAV related issues, by coordinating with the requestor and other working groups to ensure that appropriate communication, hand-off, and follow-through occur.
• Coordinate with IT staff in Malaysia, the division, and corporate for infrastructure activities to ensure compliance with the Corporate policies and ensure our assets are protected from cybersecurity threats.
• Run quarterly IT SOX Audit for User Access and Custom Changed objects for Malaysia and the business.
• Recommend and implement both user and group permissions in multiple business systems and ensure both onboarding and offboarding processes are efficient and compliant.
• Design, Test, and implement analytics solutions to support operational excellence initiatives.
• Maintain documentation regarding various projects, processes and operations
• Other related tasks as deemed necessary by the business.

We are looking for:

• Bachelor of Computer Science or related field,
• Minimum of 10 years of relevant experience,
• Experience supporting multiple groups or locations is required.
• Domain experience in a manufacturing setting.
• Experience with Microsoft Dynamics NAV implementations/system upgrades.
• Broad knowledge of hardware, software, networking, desktop support, and IT security is required.
• Strong Office 365 skills (Word, Excel, and Teams).
• Strong communication and interpersonal skills
• Ability to work independently
• Ability to juggle multiple tasks, demands, and priorities
• Strong business acumen
• Excellent problem-solving skills
• Requires ability and willingness to work across multiple time zones.
• SAP experience is a plus