Job Title: Customer Support Specialist
Location:
Penang, MY, 11900
Business Unit:
Haydon Kerk Pittman
Posting Date:
Jan 13, 2026
Job Description:
A Customer Service Representative is responsible to support customers and sales managers in the Customer Order & Delivery activities, deal with and track up customer’s complaint & special requirement, After-Sales Support, Report daily backlog & booking status and any other support needs and related matter.
What you will do:
3rd party Sales -Asia (Non-China) and Europe – Weight 50%
- Customer Order & Delivery
- New customer setup in NAV and customer AVL-related forms, and applications.
- Receive 3P customer PO, create SO, follow up orders/contracts, make sure of order & delivery executing to be timely and correct.
- Track outgoing shipments (tracking#, status to the customer, etc)
- After-Sales Support
- Deal with and track up customer’s complaint & special requirement, including but not limited to RMA, create Reshipment SO and etc.
- Monitor credit for all accounts.
- Report daily backlog & booking status.
- Provide relevant sales data to support sales reports (forecast and etc).
- Assist with orders forecast file.
IC Sales – Drop Shipment – Weight 50%
- Receive IC customer PO, create SO, work with factory for the best delivery.
- RMA, create Reshipment SO
- Track customer credit status, and keep record of orders, complaints, etc.
- Track outgoing shipments (tracking#, status to the customer, etc)
- Report daily backlog & booking status.
We are looking for:
- Diploma / Degree in Business/Marketing
- Computer literacy with knowledge of Microsoft Office.
- Ability to work independently and interact with people.
- Interpersonal and communication skills, self-motivated, resourceful, and positive work attitude.
- Possess own transport.
- Minimum 2 years of working experience.
- Proficiency in MS NAVISION are added advantages.