Job Title:  Customer Service Representative

A Customer Service Representative is responsible for assist the Sales Manager in the Customer Order & Delivery activities, deal with and track up customer’s complaint & special requirement, After-Sales Support, Report daily backlog & booking status and any other support needs and related matter. 

What you will do:

3rd party Sales -Asia (Non-China) – Weight 50%

• Customer Order & Delivery 

• New customer setup in NAV and customer AVL-related forms, and applications.

• Receive 3P customer PO, create SO, follow up orders/contracts, make sure of order & delivery executing to be timely and correct.

• Track outgoing shipments (tracking#, status to the customer, etc)

• After-Sales Support

• Deal with and track up customer’s complaint & special requirement, including but not limited to RMA, create Reshipment SO and etc. 

• Monitor credit for all accounts.  

• Report daily backlog & booking status.

• Provide relevant sales data to support sales reports (forecast and etc)

• Support the tasks assigned by the sales manager. 

IC Sales – motor Level – Weight 50%

• Receive IC customer PO, create SO, work with factory for the best delivery. 

• RMA, create Reshipment SO 

• Track customer credit status, and keep record of orders, complaints, etc.

• Track outgoing shipments (tracking#, status to the customer, etc)

• Report daily backlog & booking status.

We are looking for:

• Diploma / Degree in Business/Marketing

• Computer literacy with knowledge of Microsoft Office.

• Ability to work independently and interact with people.

• Interpersonal and communication skills, self-motivated, resourceful, and positive work attitude. 

• Possess own transport.

• Minimum 2 years of working experience.

• Proficiency in MS NAVISION are added advantages.