Job Title:  Customer Service Representative

A Customer Service Representative is responsible for assist the Sales Manager in the Customer Order & Delivery activities, deal with and track up customer’s complaint & special requirement, After-Sales Support, Report daily backlog & booking status and any other support needs and related matter. 

What you will do:

3rd party Sales -Asia (Non-China) – Weight 50%

1. Customer Order & Delivery 
2. New customer setup in NAV and customer AVL-related forms, and applications.
3. Receive 3P customer PO, create SO, follow up orders/contracts, make sure of order & delivery executing to be timely and correct.
4. Track outgoing shipments (tracking#, status to the customer, etc)
5. After-Sales Support
6. Deal with and track up customer’s complaint & special requirement, including but not limited to RMA, create Reshipment SO and etc. 
7. Monitor credit for all accounts.  
8. Report daily backlog & booking status.
9. Provide relevant sales data to support sales reports (forecast and etc)
10. Support the tasks assigned by the sales manager. 

IC Sales – motor Level – Weight 50%

1. Receive IC customer PO, create SO, work with factory for the best delivery. 
2. RMA, create Reshipment SO 
3. Track customer credit status, and keep record of orders, complaints, etc.
4. Track outgoing shipments (tracking#, status to the customer, etc)
5. Report daily backlog & booking status.

We are looking for:

1. Diploma / Degree in Business/Marketing
2. Computer literacy with knowledge of Microsoft Office.
3. Ability to work independently and interact with people.
4. Interpersonal and communication skills, self-motivated, resourceful, and positive work attitude. 
5. Possess own transport.
6. Minimum 2 years of working experience.
7. Proficiency in MS NAVISION are added advantages.