Job Title:  Technical Support Applications Specialist

Advanced Measurement Technology (AMT) is comprised of three business entities, ORTEC, Scientific Instruments and Sunpower. ORTEC is an industry leader in the design and manufacture of ionizing radiation detectors, nuclear instrumentation, analysis software, and integrated systems. Scientific Instruments is the global leader in the design, manufacture, and support of instrumentation for both the electrochemical and materials communities. Comprised of Princeton Applied Research, Solartron Analytical, and Signal Recovery, AMETEK Scientific Instruments delivers solutions to meet performance and price requirements. Sunpower Inc. is the world leader in Free-Piston Stirling Technology, in fact we invented it! Sunpower continues to implement Free-Piston Technology in our commercial line of CryoTel® cryocoolers and our non-commercial Stirling engines. product portfolio proudly generates the most-cited research in the world.
 

The Technical Support Group (TSG) Application Specialist is an essential member of the ORTEC team responsible for providing technical support to the existing customer base in support of all current and past product lines.  The position will also support sales and require an adequate level of technical expertise in the use of gamma and alpha spectroscopy equipment in counting laboratories, government applications, and other varied institutional applications.  

The TSG Application Specialist position will be responsible for the following activities:

• Provide expert guidance on the use and implementation of ORTEC systems, via direct contact in person at customer sites and also by electronic communication and phone support.
• Develop and present training materials to ORTEC based customers via in-person or virtual methods.
• Assist in training programs on the use and application of spectroscopy equipment and software
• Interact with customers, both internal and external, on issues such as a new application of standard ORTEC hardware and software, and specifications/definitions of turn-key systems and non-standard offerings,
• Support ORTEC initiatives in NPP counting rooms, environmental monitoring, medical isotope generation facilities, research institutions, government institutations, and international organizations.
• Interact with the worldwide nuclear sales team and technical support resources, providing technical support to aid in sales efforts and initiatives.
• Manage all incoming email and telephone inquiries and log relevant technical support efforts and support in CRM system.
• Maintain scheduling, coordination, and execution of customer support requests and orders received for hardware/software installations, technical training, and general maintenance contract support.
• Ad hoc activities as requested.

Position Requirements: 

• Bachelor of Science Degree, 
• Minimum 5+ years experience in a production counting laboratory environment, nuclear power plant chemistry laboratory, medical radioisotope laboratory, environmental laboratory, or a combination of education and similar experience preferred.
• Must be willing and able to travel domestically up to 50%. 
• Must be wiling and able to travel internationally occasinally. 

Technical Knowledge: 

• Strong attention to detail and inquisitive and exploratory drive.
• Demonstrated experience with radiation measurement and detection equipment and techniques including, but not limited to, gamma and alpha spectroscopy, gas proportional and liquid scintillation counters, computer-based. data acquisition systems, analog and digital electronics, high purity germanium detectors, silicon charged particle detectors, etc.
• Demonstrated experience interpreting analytical results from radiation measurement and detection equipment.
• Demonstrated experience in presentation, written, and oral communication skills.
• Demonstrated ability to work in cross-functional teams and possess team leadership skills.
• Involvement in technical and standards committees desired.
• Field experience in nuclear power, commercial, academic, or government counting laboratory environment required
• Knowledge of governing regulations for environmental adherence, nuclear power plants (NRC and other regulatory bodies), and government-operated nuclear facilities desired
• Experience and skills utilizing Microsoft based desktop and cloud-based applications preferred (Outlook, Word, Excel, Access, PowerPoint, Teams, Yammer, OneDrive)
• Programming experience in VBA, C, C++, C#, Linux, and other APIs is preferred