Job Title:  Customer Order Specialist

The Customer Order Specialist plays a critical role in ensuring customer orders are processed accurately and efficiently from receipt through shipment. This position is responsible for order entry, order management, status updates, expedite coordination, and maintaining a high level of order accuracy across multiple product lines. Working closely with manufacturing, planning, logistics, and customer-facing teams, the Customer Order Specialist helps ensure customer commitments are met while proactively resolving order-related issues. As the organization continues to expand its automation capabilities, this role will also serve as a key quality checkpoint by reviewing and validating electronically processed orders to ensure accuracy and compliance before release into business systems.

Essential duties and responsibilities include the following. Other duties may be assigned.

• Process customer purchase orders accurately and efficiently within ERP, ensuring complete and correct order entry.
• Manage orders throughout the order lifecycle, including order acknowledgments, changes, cancellations, and shipment coordination.
• Monitor open orders and proactively follow up on order status, production schedules, and delivery commitments to ensure on-time fulfillment.
• Partner with the Sales team by monitoring on-time delivery trends and communicating lead-time extensions, order delays, and other changes that may impact customer commitments, helping ensure Sales and customers have accurate, timely information.
• Coordinate and expedite priority customer orders by partnering with manufacturing, planning, logistics, and sales teams to resolve issues and maintain customer commitments.
• Investigate and resolve order discrepancies, pricing issues, and data inconsistencies to ensure a high level of order accuracy and customer satisfaction.
• Serve as the primary human review and validation resource for automated order processing workflows, ensuring system-generated orders are complete, accurate, and compliant with business requirements.
• Maintain accurate customer, order, and shipment records while adhering to established quality standards and process controls.
• Identify opportunities to improve order processing efficiency, data quality, and customer experience through continuous process improvement initiatives.

Required Qualifications

• High school diploma or equivalent required.
• 1-3 years of experience in order processing, order management, customer service, manufacturing support, or a related operational role.
• Experience working with ERP/MRP systems required; Oracle experience preferred.
• Experience using CRM systems preferred; Salesforce experience a plus.
• Proficient in Microsoft Office, with strong working knowledge of Outlook and Excel.
• Strong attention to detail with a demonstrated commitment to data accuracy and quality.
• Effective written and verbal communication skills with the ability to collaborate across manufacturing, planning, logistics, sales, and customer service teams.
• Strong organizational and time management skills with the ability to prioritize multiple tasks in a fast-paced environment.
• Demonstrated analytical and problem-solving abilities, including the ability to identify discrepancies and resolve order-related issues.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.

#CareForTomorrow
At AMETEK STC we believe in building a sustainable future for our customers, colleagues, suppliers, and the communities in which we operate. We take an active role in promoting real change, by contributing to a healthy, fair, and sustainable society in many of the countries our facilities are located. We call it #CareForTomorrow!

https://www.ametekstc.com/about-us/carefortomorrow