Job Title:  Field Application Engineer

The Field Application Engineer acts as a technical liaison between Abaco and its customers, providing technical support, and guidance to ensure successful integration of products and solutions, often working on-site and collaborating with sales and engineering teams.

Key Responsibilities

•         Responsible for understanding the customer’s needs, specifications, and expectations, and translating them into technical requirements for the developer. 

•         Work through all phases of customer interaction including customer analysis, design implementation and product manufacturing including long term technical support.

•         Assist in assessing potential application of company products to meet customer needs and preparing detailed product specifications.

•         Be a resource to sales and customer service to ensure customers are ordering the most appropriate products.

•         Implement detailed customer installation plans.

•         Involved in the testing, installing, and troubleshooting of the products or systems, and provide feedback and recommendations for improvement.

•         Provide training, documentation, and after-sales support to the customer to further enhance user experience with the Abaco products.

•         Contribute to business intelligence – gather field information about market trends and competitive offerings; provide feedback to marketing on programs and products.

•         Act as a bridge between customers and R&D, making recommendations to the engineering team to satisfy requests and develop solutions.

•         Generate ideas for software products that innovate and fill gaps in the current markets in which we operate.

•         Ensure that customer (and supplier) relationships are well managed.

Education and Experience

•         Bachelor’s degree in Engineering, Computer Science, or related field.

•         Minimum 3 years of experience in Systems Engineering/Hardware and Software Integration.

•         Demonstrable practical experience in the Embedded Systems industry.

•         Familiarity with VxWorks, Linux, and other leading Real-Time Operating system software.

•         Some experience with C/C++ programming language.

•         Excellent HW/SW problem-solving skills and ability to see “The Big Picture”.

•         Adequate understanding of the analog and RF circuits and electrical engineering fundamentals.

•         Strong understanding of the sales process.

•         Strong technical/practical background desired in the Embedded systems industry, spanning open architecture computer platforms, including but not limited to SOSA, MOSA,VME, VPX, CPCI, PCIe, Networking, Graphics, Signal Processing, FPGA, PowerPC and Intel architectures.

•         Experience of coding and software modification beneficial.

•         Strong interpersonal and communication skills with internal/external customers. Ability to effectively present technical information in a clear and concise manner.

•         Team player, self-starter, highly motivated individual.

•         Highly organized and able to multitask; coupled with strong analytical ability, attention to detail will be instrumental to success

Benefits 

You’ll receive benefits including a competitive pension scheme, 25 days annual leave, Health and Life Assurance.   You’ll also have access to additional benefits such as an employee assistance programme, Cycle2work and employee discounts. 

GDPR 

By applying for this position, you acknowledge that your personal data will be processed in accordance with AMETEK/Abaco Data Protection Policy. We will use your information solely for recruitment purposes and will not share it with third parties without your consent. Your data will be stored securely and retained only as long as necessary for the recruitment process. You have the right to access, rectify, or delete your personal data at any time. For more information on how we handle your data, please refer to our Privacy Policy. 

Security clearance 

Please be aware that many roles working for Abaco Systems will be subject to security and export control restrictions. All roles are therefore subject to candidates being able to meet BPSS level pre-employment screening criteria, which includes criminal record checks and a minimum of 3 years continuous UK residency. In some roles you may also need to have or be able to achieve full SC level security clearance without restrictions. This requires a minimum of 5 years continuous UK residency. Security and export control requirements mean that factors including your nationality, any other nationalities you have or have previously held, your place of birth and your employment and residency status may limit those roles you can perform for the organisation. For more information and guidance about security requirements visit: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels