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Job Title:  Customer Service Representative

Location: 

Montvale, NJ, US, 07645

Business Unit:  Specialty Metals
Posting Date:  Apr 19, 2025
Job Description: 

Reports To: Director of Customer Service 

Qualifications

  • Minimum of 1 year of Customer Service-related experience and/or training; or equivalent combination of education and experience.

  • High school diploma or equivalent.

Benefits

  • Competitive compensation, holiday pay, and paid time off.

  • Comprehensive benefits package, including health, vision, and dental insurance.

  • 401(k) plan with company matching.

  • Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave.

  • Employee referral program.

  • Tuition reimbursement program.

  • Employee assistance program.

  • Exciting, fast-paced work environment with opportunities to make a real impact.

  • Opportunities for career advancement within Coining and across AMETEK's global business entities.

Responsibilities

  • Administer the order-flow process, including customer inquiries, pricing, specifications, delivery verification, and order entry.

  • Build and maintain strong customer relationships via telephone, data systems, and correspondence while addressing inquiries and processing orders.

  • Review all incoming orders to ensure product specifications and prices align with price sheets or approved quotations.

  • Enter and manage orders in the Oracle order entry system.

  • Notify customers of changes in pricing due to order quantity variations.

  • Act as a liaison between the customer and Coining, providing support for product inquiries and order-related issues.

  • Assist the National Accounts Sales Manager by tracking and reporting national account sales data.

  • Expedite internal order deliveries to meet customer deadlines.

  • Collaborate with the Sales and Marketing teams as needed.

  • Report significant pricing or delivery trends that may impact sales performance.

  • Offer customers limited guidance in selecting or applying products and escalate complex requests for specification changes.

  • Address billing-related complaints and refer service failures to the appropriate department for investigation.

Compensation

Employee Type:  Hourly
Salary Minimum:  $65,000
Salary Maximum:  $90,000
Incentive:  No

Disclaimer: Where a specific pay range is noted, it is a good faith estimate at the time of this posting.  The actual salary offered will be based on experience, skills, qualifications, market / business considerations, and geographic location.

For more information on AMETEK's competitive benefits, please click here.

AMETEK, Inc. is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over $7.0 billion.

AMETEK is committed to making a safer, sustainable, and more productive world a reality. We use differentiated technology solutions to solve our customers’ most complex challenges. We employ 21,000 colleagues, in 35 countries, that are grounded by our core values: Ethics and Integrity, Respect for the Individual, Inclusion, Teamwork, and Social Responsibility. AMETEK (NYSE:AME) is a component of the S&P 500. Visit www.ametek.com for more information.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1 (866) 263-8359.


Nearest Major Market: New York City

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