Job Title: Customer Service Representative
Montvale, NJ, US, 07645
Reports To: Director of Customer Service
Qualifications
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Minimum of 1 year of Customer Service-related experience and/or training; or equivalent combination of education and experience.
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High school diploma or equivalent.
Benefits
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Competitive compensation, holiday pay, and paid time off.
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Comprehensive benefits package, including health, vision, and dental insurance.
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401(k) plan with company matching.
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Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave.
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Employee referral program.
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Tuition reimbursement program.
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Employee assistance program.
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Exciting, fast-paced work environment with opportunities to make a real impact.
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Opportunities for career advancement within Coining and across AMETEK's global business entities.
Responsibilities
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Administer the order-flow process, including customer inquiries, pricing, specifications, delivery verification, and order entry.
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Build and maintain strong customer relationships via telephone, data systems, and correspondence while addressing inquiries and processing orders.
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Review all incoming orders to ensure product specifications and prices align with price sheets or approved quotations.
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Enter and manage orders in the Oracle order entry system.
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Notify customers of changes in pricing due to order quantity variations.
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Act as a liaison between the customer and Coining, providing support for product inquiries and order-related issues.
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Assist the National Accounts Sales Manager by tracking and reporting national account sales data.
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Expedite internal order deliveries to meet customer deadlines.
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Collaborate with the Sales and Marketing teams as needed.
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Report significant pricing or delivery trends that may impact sales performance.
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Offer customers limited guidance in selecting or applying products and escalate complex requests for specification changes.
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Address billing-related complaints and refer service failures to the appropriate department for investigation.
Nearest Major Market: New York City