Job Title:  Service Centre Technician, Germany

About AMETEK Land

Established in 1947 AMETEK Land and is a world leader in infrared temperature measurement, combustion efficiency and environmental emissions monitoring systems. AMETEK Land solutions are used by our global customer base in many applications including steel, aluminum and glass manufacturing, power generation and the petrochemical industry. Our broad range of products enable our customers to control and monitor their processes safely and efficiently, improve quality and reduce waste. AMETEK Land is part of the Process Measurement and Inspection (PM&I) Business Unit with its sister companies Surface Vision and Micro-Poise.

Job Purpose:

The Service Centre Technician works closely with the Aftersales & Service teams to support company success and customer satisfaction by performing technical support, repair and calibration of AMETEK Land Instruments, including Infrared non-contact temperature measurement devices and Combustion & Emission monitoring instrumentation. This role is pivotal to our business as the individual will provide aftersales service required to maintain the quality and functionality of AMETEK Land products to a wide customer base.

Key Responsibilities & Accountabilities:

• Repair, calibrate, and certify in accordance with ISO 17025 standards.

• Unpack, log, and inspect incoming Return Material Authorizations (RMAs).

• Organise and prepare shipments.

• Support and troubleshoot with customers.

• New system set ups and instrument firmware/software upgrades.

• Update Return Material Authorizations (RMAs) within database.

• Document/register customer product complaints and non-conformances.

• Maintain the customer database with all related documentation.

• Using specific software tools, generate calibration certificates and reports.

• Managing and maintaining the demo stock for the European region.

Key Qualifications & Experience:

• Technical associate degree, such as electrical engineering, mechanical engineering or related field.

• Any previous experience of working in a technical support environment would be desirable.

• Excellent problem-solving skills, with the ability to troubleshoot complex technical issues.

• Strong communication skills - ability to effectively communicate with customers and team members.

• Ability to work independently and as part of a matrix team.

• Experience with electrical and mechanical systems would be desirable.

• High level of work ethics - passionate about meeting customer requirements.

• Outstanding customer service and relationship building.

• Excellent computer skills – Microsoft office suite, Navision (desirable) & CRM (SFDC desirable).

• Strong organizational skills and commitment to keeping workplace orderly and organised.

• Ability to multi-task - support repairs, projects, and business objectives at the same time.

• Multi-lingual – German and English (mandatory), French (desirable)

Core Competencies:

• Self-motivated with a high attention to detail and ability to multitask under demanding deadlines.

• A positive attitude, strong drive for results, and the ability to deal with ambiguity are a must.

• Demonstrates good judgement in analyzing information to make routine decisions.

• Open to receiving feedback and applying/integrating the feedback in an effort to improve results.

• Strong in building relationships and able to communicate at all levels.