Job Title:  Product Support Engineer

CAMECA Instruments, Inc. is a world leading supplier of microanalytical and metrology instrumentation for research and process control. Our instruments measure elemental and isotopic composition in materials down to atomic resolution and equip government and university labs as well as high-tech industrial companies around the world.

As a Product Support Engineer you will help solve customer issues, provide in-depth training to internal associates, and be a part of an organization that is growing and advancing our technology!  We are actively investing in the development of new technologies, improving our existing technologies, and embracing innovation!  The key responsibilities for our next Product Support Engineer are outlined below. 

KEY RESPONSIBILITIES:

The Product Support Engineer will:

• Install, maintain, and repair high tech scientific equipment at customer sites both domestic and international.

  • Technical support for end users

  • Rapid response to problems in the field

  • Assist with installation of systems

  • Site inspections prior to installation

  • Conduct factory testing of new Atom Probe instruments and major upgrades

  • Provide customer training

• Help manage knowledge base to increase productivity

  • FSE training

  • FSE skill evaluations

  • Training materials

• Assist in system-level testing of repaired parts for Service inventory

• Provide support for in-house instruments

• Extensive travel (domestic and international)

SKILLS & ATTRIBUTES

• Must be competent in the knowledge and use of hand held tools

• Ability to work with complex, delicate components

• Ability to read and follow standard operating procedures, policies and work instructions

• Must have experience in troubleshooting and problem-solving 

• A basic understanding of chemistry and physics

• Professional appearance and behavior

• Strong interpersonal skills

• High-energy person with positive attitude

• Self-starter and finisher

• Ability to work under pressure in a fast pace, ever changing environment

• Vacuum systems: turbomolecular pumps, ion pumps, ion vacuum gauges, cryo-pumps, etc., and familiarity with UHV practices

• High speed electronics: basic electronics skills including familiarity with diagnostic tools such as oscilloscopes, TDRs, multimeters, etc. 

• Lasers: optical components (photo diodes, mirrors, lenses, beam samplers), relevant tools (beam profilers, spectrum analyzers, power meters, etc.), and a basic understanding of laser safety practices

• Electrical and electromechanical systems: high voltage (cabling, breakdown, safety, etc.), power distribution, uninterruptible power supplies, pneumatic solenoids, transducers, motors

• Computers: networking, administrative hardware and software tasks, word processing, etc.

EDUCATION:

• Associate degree in electronics, electro-mechanical, or related field

• Military electronics training and/or years of experience may be considered in place of degree

• 3 to 5 years relevant field service experience on high tech scientific instruments will be considered an advantage

CAMECA Instruments, Inc. – Madison, WI: Install, maintain, repair high-tech sci. equip. at US & int’l customer sites. Provide tech supp, rapid response to problems in field, syst install, on-site inspec’n, factory testing & upgrades of atom probe instru. & cust. training. Mng knowledge base, train & eval FSEs. Min. rqmts: BS Electrical Eng’g/equiv or related (or 4 yr military trn’g on electronics equip.) + 3 yr field svc exp on high-tech sci instru, incl. vacuum syst, troubleshooting electrical & electromech syst & optical components (lasers). Apply at https://careers.ametek.com/ under ENG; refer to code CP.

Equal Opportunity Employer M/F/D/V