Job Title:  Trainee, IT Support

Want to be part of a passionate and innovative IT team? 

Our IT department is looking for a motivated intern or student to actively support the team by responding to Level 1 technical requests, both hardware and software, while participating in ongoing projects. 
By joining us, you will work alongside an expert and close-knit team that will make your integration and training a priority.  

Here's what we offer you:

• A stimulating work environment within a strong and passionate IT team 
• The opportunity to develop your skills and expertise 
• Flexible hours 
• New offices located close to nature 
• A dynamic, people-oriented, stimulating, and open-minded company 
• A community of interns and young employees
• A wide range of social activities... and much more! 

 What you will do on a daily basis 

• Provide first-level IT support to internal users (computer hardware, telephony, printers, internet, business applications, etc.) 
• Interact professionally with colleagues to ensure a high level of satisfaction 
• Configure and install computers for new employees 
• Use the ticketing system to document interventions 
• Provide an exceptional employee experience from the moment new recruits arrive 
• Participate in projects based on your curiosity and thirst for learning 
• Contribute to the enhancement of the IT infrastructure 

What we are looking for

• Vocational (DEP) or college (AEC/DEC) student in IT support
• Ability to work independently to find solutions
• Analytical and diagnostic skills
• Ability to communicate in French and English
• Strong interest in customer support