Job Title: IT Technician
Location:
Levis, Quebec, CA, G6V 4L2
Business Unit:
Creaform
Posting Date:
Oct 14, 2025
Job Description:
Are you passionate about technology and customer service? Join a dynamic team where your expertise will make a real difference every day. Here, your role goes far beyond technical support: you'll participate in exciting projects, collaborate with industry professionals, and actively contribute to the evolution of our IT environment.
Here's what we offer:
- Growth potential.
- The opportunity to experiment and be creative with a great deal of latitude.
- Continuing education.
- A dynamic team of experts.
- Flexible working hours.
- New offices close to nature.
- A dynamic, people-oriented, stimulating, and open-minded company.
- A wide range of social activities, and much more!
Key responsibilities:
- Provide Level 1 and 2 technical support to colleagues, on-site or remotely.
- Manage incidents through our ticketing system efficiently and professionally.
- Install, configure, and maintain workstations, printers, and software.
- Diagnose failures and propose sustainable solutions.
- Document interventions to enrich our knowledge base.
- Participate in inventory and management of IT equipment.
- Train new employees on IT tools and processes.
- Collaborate with the AMETEK support team and other IT departments.
- Provide emergency support on a fair rotation basis.
- Enforce company and security policies, including ISO2700.
A few things that will help you settle in at Creaform:
- Experience in technical support or IT customer service.
- Bilingualism (French/English) in spoken and written communication.
- Service-oriented, patient, and able to explain technical concepts in layman's terms.
- Proficiency in Windows, Microsoft 365, Active Directory, and Linux environments.
- Availability evenings and weekends for emergency support and occasional special projects.
- Hold a DEP, DEC, or relevant certification in IT support.