Job Title:  Customer Experience Manager at Reception

Main role:

As Creaform's first voice, first smile and first impression, you play a key role with our employees, customers, partners and visitors. Your presence ensures a smooth day-to-day flow, facilitates internal and external communication, and contributes to maintaining a welcoming and professional atmosphere.

Key responsibilities:

• Receive telephone calls and voice messages and forward them to the appropriate people;
• Manage Creaform's generic e-mail address and forward to appropriate persons;
• Greet, assist or direct visitors, suppliers, employees and other persons in accordance with Creaform safety rules;
• Answer general questions and inquiries;
• Keep common areas clean, tidy and welcoming, and maintain the coffee machine - it's a central part of office life;
• Order office supplies and fresh fruit for employees, and keep inventories up to date.
• Receive and dispatch various parcels and mail;
• Control visitor access and manage building access cards.
• Contribute to team efficiency by providing administrative support, or assistance with internal events
• As required, take on additional responsibilities and tasks, and participate in special projects.

Ideal profile:

• Good communication skills, facilitated by an excellent mastery of French and English (oral and written)
• Ability to create a warm and professional atmosphere with a smile, friendliness, professionalism and attention to detail
• Ability to manage several tasks simultaneously and deal with emergencies, taking into account the priorities and needs of each person and avoiding becoming overwhelmed or frustrated oneself.
• A background in hospitality, customer service, secretarial work or a similar field will make all the difference.
• Perfect command of the Office suite (Word, Excel, Outlook, etc.) and hands-on experience with office equipment (printer, badge management system, etc.)
• Ability to handle sensitive and confidential information with professionalism