Scope of Role:

To provide an internal sales role and administrative support to the sales team, commercial team and customer services. Mainly office based, however some customer visits may be required.

Main Duties/Responsibilities

• Build and maintain customer relationships including written correspondence to maximise sales potential.
• Maintain customer proposal data, following up or alerting sales team as required.
• Complete administrative tasks relating to the role in support of the sales team this will include but not limited to, production of quotes, proposals and orders
• Assist in quoting and selling of excess inventory
• Direct customer liaison including, correspondence and telephone contacts in respect of all aspects of past, present and future sales potential.
• Review existing customer business to define and realise potential new business opportunities.
• Detailed ongoing analysis to define and realise potential new business.
• Maintain customer enquiry data relating to capability.
• Provide pricing proposals and quotations in response to customer enquiries and sales team feedback, RFQs or for unsolicited submissions.
• Record data on success rates of companies quoted – identifying which accounts RFQ vs orders are low
• Liaison with finance department to assist with debtor queries so invoices are cleared.
• Work with Customer Service to get quotes approved and resolve customer queries.
• Work with the sales team to meet objectives to increase performance and to meet or exceed budgets and profitability.
• Update and maintain repair capability listings
• Update and manage customer contact details in the company ERP system