Job Title:  Customer Service Administrator

Customer Service Administrator

Company: AMETEK MRO (Muirhead Avionics + AVTECH)
Location: Langley, UK

Role Overview

As a Customer Service Administrator, you will deliver exceptional customer service while providing administrative support to both internal and external stakeholders. The role involves managing high-volume, often complex customer interactions, coordinating repair processes, and ensuring the efficient operation of our repair facility.

Key Responsibilities

• Manage customer repairs across in-house and subcontracted facilities
• Deliver high-quality customer service across all touchpoints
• Prepare quotations and pricing for repairs, goods, and services
• Coordinate customer loan requirements and orders
• Raise and manage purchase orders in line with procurement guidelines
• Handle delivery forecasts, reporting, and general customer enquiries
• Liaise closely with production teams to meet operational targets
• Support import/export processes and requirements
• Drive improvements in turnaround time (TAT), on-time delivery (OTD), quality, and cost efficiency
• Maintain strong customer relationships from quotation through to payment
• Ensure compliance with regulatory and industry requirements
• Provide proactive guidance to enhance customer and business outcomes

Qualifications & Experience

• Degree-level education (or equivalent experience)
• Proven experience in customer service and administrative roles
• Strong communication and interpersonal skills
• Ability to manage high-volume and complex workloads
• High attention to detail and excellent organisational skills
• Collaborative mindset with experience working cross-functionally
• Knowledge of avionics or regulatory compliance (desirable)

Benefits

• Equipsme private medical expense insurance
• 25 days annual leave + bank holidays
• On-site parking
• Death in service benefit (4x annual salary)
• Group personal pension plan

Employee Experience

At AMETEK MRO, we are committed to creating a supportive and inclusive workplace. We offer:

• Employee engagement and wellness initiatives
• Team-building activities and social events
• Professional development opportunities
• A collaborative and people-focused culture