Job Title:  Account Receivable, Cash and Collections Specialist

With FARO CREAFORM, possibility takes form. 

We give quality teams, production teams, maintenance teams, and designers the certainty to manufacture and design like never before — transforming 3D measurements into smarter decisions and endless possibilities. 

We believe that if it can be dreamed it can also be measured. And if it can be measured, it can also be realized. 

The Accounts Receivable Collector is responsible for managing and collecting outstanding customer accounts to ensure timely payments and maintain healthy cash flow. This role involves proactive communication with clients, resolving payment issues, and collaborating with internal teams to support the company’s credit and collection policies.

Key Responsibilities:

• Monitor and manage accounts receivable portfolio to ensure timely collection of outstanding balances.
• Contact customers via phone, email, or other channels to follow up on overdue invoices.
• Follow up invoice submissions on customer portals to ensure timely payment.
• Investigate and resolve payment discrepancies and disputes in collaboration with internal departments.
• Maintain accurate records of collection activities and update customer accounts in the system.
• Prepare and analyze aging reports and provide regular updates to management.
• Recommend accounts for escalation or legal action when necessary.
• Assist in developing and implementing collection strategies to improve recovery rates.
• Ensure compliance with company policies and applicable regulations.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs

You have:  

• Diploma in Accounting, Finance, or related field; equivalent experience considered.
• Previous experience in accounts receivable or collections is an asset.
• Strong communication and negotiation skills with a customer-focused approach.
• Ability to work independently and manage multiple priorities effectively.
• Proficiency in Microsoft Office (Excel and Outlook); experience with ERP systems preferred.
• Attention to detail, problem-solving skills, and ability to work under pressure.

What FARO CREAFORM can offer you:  

FARO has excellent benefits for you and your family.  We not only care for our employees but also for their immediate family members. We believe in a balanced work-life and have developed programs and benefits plans to support that ethic, such as: 

• A competitive paid time off bank and paid holidays 
• Medical, dental, life and AD&D insurance plans 
• Pre-tax flex spending accounts for medical and dependent care 
• 401K with employer match 
• Tuition reimbursement and training opportunities

We are a drug-free workplace with pre-employment drug screening. 

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business. 

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