Job Title:  Clinical Application Specialist

Rauland is a leader in critical communications in both the healthcare and education sectors. Rauland California is seeking a Clinical Application Specialist (CAS) to join the Rauland Healthcare Solutions Team in the Los Angeles County Area Territory. The role of the CAS is to be a cross-functional liaison between healthcare accounts and the Rauland California team and represent Rauland as the clinical expert for our nurse call solutions.

Key customers include acute care, long term care, stand-alone emergency departments, and ambulatory surgical centers.  This role requires current clinical accreditation, RN preferred, and familiarity with nursing workflows, challenges and limitations, and familiarity with other clinical integrators such as EMRs, RTLS, telecommunications, and the interoperability between them.

The CAS works closely with hospital clinical leadership team to discover gaps in workflow and provide suggestions in ways to improve overall staff responsiveness and patient experience. CAS will provide complete nurse call project execution to include hardware and software implementation, product testing and training, post go-live support, and continual contact and presence within the accounts. In addition, the CAS serves as eyes in the field, leveraging their relationships and clinical expertise to help Sales Executive continue the expansion of Rauland’s available solutions.

A successful project implementation requires the CAS to lean on and engage multiple departments both internally to include IT, Operations, Service, and Sales. The CAS will rely on the healthcare account’s teams to include clinical, engineering and facilities, IT, patient experience, quality and safety, and various other departments that may touch the patient stay experience. CAS acts as customer advocate to successfully meet deadlines and expectations amongst all of these departments. Comfortability communicating with and to these departments is crucial.

Key job requirements:

• Provide nurse call clinical training, go-live support, reports analysis, and customer support from the end-user (nursing) perspective
• Be present at sales demonstrations to serve as the clinical expert for the system and its capabilities, keeping in mind the challenges that clinical teams face and ways the system can help improve those challenges
• Handle accounts from point of sale, through complete implementation, and represent Rauland as the main point of contact for clinical needs
• Troubleshoot software systems remotely and on-site.
• Thorough testing of the solutions sold prior to training.
• Must be comfortable presenting and tailoring training styles to multiple levels of care to include nursing staff from technicians to nursing managers, IT personnel, physicians, engineering, and hospital leadership
• Strong interpersonal skills that will solidify and maintain relationships in key accounts
• Computer skills to ensure proper documentation, training material development, and professional communication are a must
• Problem solver that finds satisfaction in filling gaps for customers, easing communication between patients and caregivers, and presenting solutions that enable nursing staff to provide stellar care for their patients.
• Organization is essential as you will be overseeing a large territory with many accounts
• Ability to communicate well in both written and face-to-face interactions across a variety of staff levels

Qualifications:

• Post-secondary education
• Face-to-Face customer service interaction, customer relationship building and sales
• Comfortable with presentations in front of a large group
• Competent in English-both written and verbal
• Knowledgeable in Microsoft office programs
• Organized, well-spoke, great listening skills and understanding of customers’ needs and concerns
• Willing to travel within the territory
• Flexible with working hours, may vary on project timelines
   

Preferred Experience, Knowledge, Skills, & Abilities: 

• Bi-lingual (English & Spanish)
• Registered Nurse, RN, preferred or other clinical-based professions will be considered if they overlap with the nursing workflow and patient stay experience
• Knowledgeable or experience working with networks and servers
• 2+ years of experience with customer interaction

Rauland has been serving Healthcare and Education facilities throughout the State of California with integrated solutions. As a division of AMETEK, Inc and sister company to Rauland a division of AMETEK, Inc our charter is to promote these globally recognized products in addition to offering many other quality products, systems and services.