Job Title:  Sterling Field Service Technician

Are you interested in an exciting opportunity to work alongside other highly motivated and dedicated individuals for a company that produces some of the most precise and accurate machines in the world?  Our products and services are far reaching and impact the advancement of areas such as consumer electronics and improvements to human eyesight.  The Precitech company culture along with the dedication we have for our customers and team are unparalleled.  Precitech is a leading company looking for highly motivated people to join our team at our Keene, NH location.  Come and be part of a great team! 

Postion Description:

In this highly visible role, the Service Technician is a key member of an international service team and serves as a liaison between the customer and company for technical service issues. General duties include ophthalmic lathe installation, and preventative maintenance, troubleshooting of electromechanical, electronic and software problems both at the customer site and remotely via telephone and email. The ability to work effectively and efficiently under scrutin of the customer's demanding production schedule is critical for this position. 

Primary Responsibilities:

• Perform optoform installations and preventative maintenance at customer's location in a professional manner.
• Cut contact lens, and intraocular lens samples for customer evaluation of machine capability and performance. 
• Provide information to admin for generating spare parts, and service quotations, and enter informatin accurately and timely into CRM system. 
• Provide excellent technical service to customers via telephone and email communication. 
• Assist in preperation of service documents, instructions, photos, drawings, etc. to aid in customer troubleshooting. 
• Assist in continuous refinement of operator manuals and other machine documentation for customers' ease of use. 
• Interact daily with engineering and production personnel to assist in troubleshooting manufacturing issues. 
• Provide timely and detailed customer service reports, and enter into CRM system. 
• Traveling 50% is required. 
• Other duties as appropriately delegated by the supervisor. 

Essential Knowledge and Skills

• Demonstrate interpersonal skills required of a customer facing liaison of the company. 
• Proficient in troubleshooting electromechanical, electronic and software machine operation issues.
• Possesses logical reasoning and deductive problem solving abilities. 
• Good working knowledge of electromechanical systems including power electronics, precision motion control mechanics, personal computers, networking and customers' applications.
• Familiarity with industrial hydraulic and pneumatic systems.
• Proficient understanding of electronic schematics and mechanical drawings. 
• Good written and verbal communication skills to foster efficient problem solving with the customer and internal discussions with engineering and service team. 
• Detail orientated with strong problem solving and analytical skills.
• Strong organization skills to efficiently plan and coordinate multiple customer service visits, equipment logistics and work scope within compressed time schedules. 

Qualifications

• Associates degree in a technical disciplined desired. A minimum of 1 year of field service experience or similar experience is required. 
• Prior machinery service experience a plus.
• Valid drivers license and passport.
• Employee is expected to travel at a rate of 50% of their time.
• occasionally lift and/or move up to 50 pounds.