Job Title:  Inside Service Coordinator (Keene)

MAIN DUTIES & RESPONSIBILITIES

Due to continued growth within the USA service team, we have a vacancy for a full time (40 hours/week) inside service coordinator to support our customer base.

After completing a training program, you will be involved & responsible for the following activities:

• Issue service quotations to customers
• Track customer calibration frequency and outreach to customers past due
• Promote and quote service contracts
• Initiate e-mail campaigns promoting upgrades and services
• Coordinate service visits with customer and field service engineers
• Maintain customer databases

ESSENTIAL & DESIRABLE SKILLS

Skills & Experiences:

• High energy level with ability to take initiative.
• Teamwork oriented with collaborative style, pragmatic, multitasking, flexible.
• Ability to articulate clearly and timely with customers to provide world class service.
• Drive and collaboration experience to identity process improvement areas.
• Computer fluent, with specific attention to e-mail and Microsoft Office product skills; CRM and service tools.
• Good communication skills (verbal and written) and the ability to interact effectively in English.
• Follow set procedures but can identify when change is required.

QUALIFICATIONS

Requirements:

• College degree with internship experience or high school diploma and customer service experience in professional workplace.
• Proven experience in high demand customer service.
• English: good communication skills, written and spoken.
• Able to lift 25lbs to assist with spares and service shipments.
• Demonstrated ability and willingness to use AI tools to improve productivity, decision-marking, work quality, and to reduce costs.  The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.