Job Title:  Assistant Service Manager

Job Title

Assistant Service Manager, SPECTRO

Reporting To

Regional Service Manager, SPECTRO

Employment Type

Full Time

Work Location

Jharsuguda, India

Job Summary

AMETEK SPECTRO, a business unit of AMETEK Inc, is one of the worldwide leading suppliers of analytical instruments, employing optical emission (stationary and mobile Arc/Spark OES, ICP-OES) and X-ray fluorescence spectrometry (XRF) technology, used for the elemental analysis of materials in industry, research and academia.

AMETEK SPECTRO is a preferred technology partner for customers across India, for more than 40 years with our advanced technology as well as our dedicated service network which is the largest in our industry providing world class support to our customers.

As Assistant Service Manager, you will be responsible for the complete Customer Experience – right from the smooth installation of instruments, to training of users, to providing in-warranty support as well as post-warranty solutions (preventive and breakdown maintenance services) throughout the life of the instrument.

You will also be responsible for commercial activities related to maintenance contracts, spares & consumables supplies.

You will follow the company values, business ethics & compliance and adhere to all internal policies & processes.

Required Skills

Technical:  You are a Solutions oriented person with enthusiasm to face technical challenges, to diagnose & solve problems and continuously improve customer satisfaction.

Communication: You are proactive in communicating with all customer stakeholders to schedule & execute service visits with punctuality. You also easily connect with internal colleagues and factory team with a sense of urgency to resolve issues. Apart from your own responsibilities, you are eager to extend your support to members of your team and other colleagues when need arises.

You are committed to time & punctuality during customer visits, travel extensively and attend breakdowns complaints even during off work hours and provide prompt responses,  offer support remotely as and when required.

You are extremely professional & courteous with your verbal and written communication. You have experience with basic email software, excel.

You are a self-motivated technologist, with passion to travel widely, and the ability to work alone. You are interested in continuous learning and self-development to improve your technical skills and keen to attend all the training programs you are nominated to attend.

Desired Skills

Multi-tasking & Negotiation skills are preferred.

The role requires working inside industrial manufacturing sites including (but not limited to) shifting and lifting instruments, accessories.

Travel is mainly within East region of India and Bangladesh but you may also require to travel anywhere across India as and when required and to factory in Germany for training as and when nominated.

Experience Level

Min 5 to 8 years of prior service experience with any industrial analytical technology provider is preferred.

Educational Qualification

Graduate or Diploma Engineer - Electronics / Electrical / Instrumentation