Job Title:  Inside Sales Representative

Summary:

The Senior Inside Sales Specialist will address all customer requirements and requests externally and internally with Sales, Operations, Finance, Engineering and Quality to maximize customer satisfaction. Key Customer service duties include but are not limited to pricing, quoting, purchase order review, resolving customer hold issues, expediting customer orders, providing weekly status reports to key accounts, establishing a proactive approach to resolving customer issues, and providing quotes to phone, fax, and email inquiries. You will manage lead follow-up activities to ensure timely engagement and conversion opportunities by utilizing Salesforce CRM for accurate sales forecasting, pipeline management, and reporting to support strategic decision-making.

Key Responsibilities: 

•    Provide exceptional customer service in order to meet customer needs to include ordering assistance, quotes, pricing, and all other support regarding product and product delivery
•    Interfacing with customer on all issues including shipping, price changes, parts and component changes, and performing needs analysis to anticipate upcoming NPIs
•    Knowledge of export classification and required documentation. 
•    Think critically and strategically in order to identify solutions to customer issues
•    Utilize applicable software programs( SALESFORCE, SAP, SMARTSHEET, FLOWFORMA) in order to ensure accurate sales data
•    Communicate effectively with customers and other team members, both verbally and in writing
•    Prioritize tasks in an ever-changing environment
•    Develop and maintain successful relationships with customers
•    Maintain knowledge of current and emerging products and services
•    Prepare customer quotes and provide follow up support
•    Lead creation and follow-up
•    Pipeline Forecasting and management
•    Work with Finance, Operations, and Supply Chain teams to resolve customer issues and order fulfillment delays

Education and Experience:

•    The ideal candidate will have a passion for sales and the ability to think critically and strategically
•    Extensive knowledge and use of SAP
•    We are looking for a candidate who has a minimum of two years of sales support experience, as well as a working knowledge of applicable software programs
•    Has excellent communication skills, both verbal and written, and be able to prioritize tasks in an ever-changing environment
•    A Bachelor’s degree or equivalent experience is preferred
•    Advanced Excel knowledge
•    Proficiency in Salesforce CRM for lead management, sales forecasting, and reporting.

Qualifications:

•    Strong business judgment and ethical work habits
•    Ability to interact in a positive and professional manner and to develop and maintain strong working relationships with co-workers, supervisor, vendors, and customers
•    Strong attention to detail and focus on quality and accuracy
•    Customer focused and results oriented
•    Looks for ways to continuously improve and promote quality
•    Makes decisions in a timely manner, includes appropriate people in decision-making process, exhibit sound and accurate judgment
•    Ability to work well under pressure, multitask and meet deadlines. Looking for a hands-on individual with the ability to see the big picture

Abaco is a Department of Defense (DoD) supplier and as such employees may work with or be exposed to export controlled information and/or information that has been designated as classified information. This information may only be seen or handled by US citizens or qualified permanent residents or those with proper clearances.