Job Title:  Service Support Technician

Who We Are

Uson is the premiere global provider of leak testing equipment and solutions for the medical device, automotive, electric vehicle, industrial and packaging industries. Since 1963 Uson has taken the leak testing technology we first developed for NASA and applied it to a wide range of automated industrial assembly applications.

Your Role

The Service Support Technician will provide exceptional service to our customers and channel partners. This role is responsible for production, calibration, modification, repairs and technical support of Uson products. This role will also be required to support products in the field on an occasional basis.

Duties and Responsibilities:

• Build, calibrate, troubleshoot, upgrade, repair and test Uson products per procedures and work instructions.
• Ensure adherence to ISO 9001-2015 and all quality policies and procedures as applicable.
• Log, troubleshoot, document and address customer issues to closure in a timely manner.
• Prepare and update quotations for calibration, repairs, spares, modifications based on time and material.
• Maintain knowledge of standards and best practices for Uson products, attend all necessary trainings.
• Maintain a clean, organized working space along with production area.
• Meet or exceed both internal and external KPI’s, company/department goals and objectives.
• Complete required documentation and maintain record keeping on a daily basis (eg: timesheets, service reports, calibration documentation, checklists, CRM & MRP systems, parts used etc).
• Available to respond to out-of-hours call rotation or travel to customer sites on an occasional basis.
• Provide inputs and detailed analysis to proactively help identify emergent product issues and continuous improvement projects.
• All other reasonable duties, as assigned.

Qualifications:

• Minimum High school education, Vocational Training/Trade School or Degree Mechanical or Electronics /Electrical Engineering Technology preferred.
• 2 or more years of work experience in building or servicing or troubleshooting Mechanical, Pneumatics, Electrical/Electronic components and PLC’s.

Skills and Knowledge:.

• Working knowledge of CRM, MRP systems and MS Office suite.
• Ability to prioritize and manage tasks.
• Ability to proactively anticipate, identify and solve problems in communication with the internal and external customers.
• Good oral and written skills.
• Ability to work with team members but also able to direct own work.
• Detailed oriented with the ability and drive to follow up on outstanding tasks.
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Physical Requirements:

• Ability to hear and verbally exchange ideas and information with the public, staff and others on the phone and in the office.
• This position will frequently be required to sit, stand, and walk.
• This position may lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
• Use finger dexterity to operate a computer and other office equipment and hand strength to grasp files and other objects.
• May require the ability to climb stairs, to kneel and/or crouch to retrieve equipment and other items. 

Work Environment & Travel:

• Essential duties of this classification are primarily performed in a dynamic manufacturing environment that may include frequent interruptions and a high level of contact with staff, other members of management, customers, vendors, and off-site employees/locations.
• 5% - 10% travel - May require travel to customer sites on an as needed basis.

Compensation and Benefits:

Company offers competitive salary and benefit packages to include Medical, Dental, Vision, Life Insurance, Pet Insurance, Educational Reimbursement and 401(k).

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