Job Title:  Director, IT

Position Summary:

The Director of IT manages the business’ technology infrastructure, leads IT staff, leads daily activities and operations of the IT department in a WAN/LAN and cloud environment, ensures that systems are secure, scalable, and efficient. Responsible for the areas of network security, data center management, data processing, systems and network administration, equipment and software purchases as well as the telecommunications infrastructure.  

Qualifications:

• Bachelors Degree or equivalent experience and/or Network Related Certifications
• 10 years network management and computer systems experience, with at least 5 years in a hands-on leadership/management role
• Strong technical knowledge of network and systems administration, cloud solutions, cybersecurity and enterprise software
• Experience in managing cybersecurity infrastructure
• Experienced in managing routers and switches
• Experienced in managing on prem and cloud-based/data center infrastructure
• Experience in managing day to day IT support of a technology business and the staff required to maintain support across the business.
• Must be a good problem solver with strong project and process management skills
• Must be a high-level thinker, team leader, and roll up the sleeves person to perform the duties to support the business.
• Proven track record managing corporate standards to a business unit
• Solid service orientation with effective interpersonal and communications
• Must have proven ability to handle sensitive and confidential information

Key Responsibilities:

• Responsible for being fluent in corporate IT standards and expectations, and promulgating that to the business.
• Responsible for the development and performance management of the IT department staff.
• Manage the planning, design and implementation of additions, deletions and major modifications to the WAN/LAN network infrastructure; including data center infrastructure.
• Managing cybersecurity for the business, including but not limited to security infrastructure updates and patches, etc. ensuring IT team is proactive and effective to protect the business.
• Establish and implement network security and act as gatekeeper for developers and engineers to ensure security compliance.
• Oversee troubleshooting, systems backups, archiving, and disaster recovery and provide expert support when necessary.  Work with project teams to help implement Internal Systems.
• Oversee help desk activities.  Respond to escalated help desk issues.   Interact with internal users on all levels to help resolve IT-related issues and provide answers in a timely manner.  Act as primary Level 3 technical support for the Engineering group.

• Manage the Development of the Company’s Internal and External Web Sites
• Manage Internet DNS Provisioning and domain name procurement.
• Manage and provide DBA support to all backend databases for company Financial Systems, Web Sites and Intranet Sites.

• Maintain security badge system and facility access rights for all facilities.
• Build and maintain vendor relationships and manage the purchase of all hardware, software, voice and data circuits and other IT related supplies.  Ensure that company assets are inventoried and maintained responsibly.
• Manage and coordinate upgrades to telecommunications system.  Handle implementation and provisioning of all phone system equipment and oversee all other telecommunication system changes.
• Initiate and implement improvements in all areas of IT responsibility.  Advise managers concerning IT trends, technical problems, equipment needs, system upgrades and priorities and recommend appropriate, cost-effective IT technology solutions.
• Communicate effectively with internal users to identify needs and evaluate alternative business solutions. Continually seek opportunities to increase internal user satisfaction.
• Actively seek areas for improvement in internal IT processes along with possible solutions.